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Customer Service - Accelerating the Delivery of Apprenticeship Standards
Jul 11

Customer Service - Accelerating the Delivery of...

Future Apprenticeships is offering an in-depth package of support as a ‘next-step’ for providers


Future Apprenticeships is offering an in-depth package of support as a ‘next-step’ for providers

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Leeds, AL, USA
  • Designed as a next step for providers who have started to make preparations to deliver (or already deliver) apprenticeship standards - this 2 day workshop package will support you to accelerate your readiness or develop your current delivery of specific sector standards. Helping you to understand what high quality delivery looks like.

    Future Apprenticeships is offering an in-depth package of support as a ‘next-step’ for providers who have started to prepare (or already deliver) the following apprenticeship standards:

    • Customer Service Practitioner (Level 2)
    • Customer Experience Specialist (Level 3)

    The package includes two one-day workshops and materials.The workshops are being held on Thursday, 22 June and Thursday 28 September (London).

    The workshop package will help you:

    • understand what high-quality delivery looks like for these standards 
    • hear from ESFA, Ofsted and AAOs on their requirements 
    • assess the skills, staff and resources needed in your organisation to accelerate the delivery of these standards 
    • develop a curriculum that prepares the apprentice for the end-point assessment 
    • identify solutions to common challenges and barriers 
    • enhance and prioritise your transition plan, ready to start (or increase) delivery of these standards

    Delegate Fees:

    The full package (both workshops) costs £350.00 per delegate with discounts for SET members.

    A CPD Bursary fund is available for this course. For more details please click here.


    Please click here for further details and access to the Education and Training Foundation’s booking system.

    This support can also be delivered ‘in house’. If you are interested in exploring this option please contact Mike Cox at or 0117 986 5389

  • Category
  • Date & Time
    Jul 11 2017 at 10:00 AM - Sep 26 2017 at 04:00 PM
  • Location & full address
  • Event Admins
    Katrina Hoey

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