Transforming Contact Centres, Monday 31st October - Edinburgh
Oct 31

Transforming Contact Centres, Monday 31st October -...




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Edinburgh, UK
  • About the event

    Capita's Transforming Contact Centres Conference provides innovative ideas from across the public and private sector to explore how to streamline systems, digitalise services and drive efficiencies that will improve the way you communicate with your service users.

    With the current financial landscape heightening the need to make cost-effective decisions, coupled with ever increasing customer expectations; it is more important than ever to ensure you are designing and delivering economical and user-friendly systems.

    Attend this timely event to gain transferable strategies that will advance your contact centre processes and infrastructure through optimising multiple digital and online channels to improve customer satisfaction.

    Benefits of Attending
    •Learn how to digitally transform contact centres to increase efficiency and ensure they meet the demands of modern day life

    •Gain insight into strategies to deliver cost-effective systems with limited funding
    •Explore ideas to overcome cultural challenges when digitising or upgrading your contact centre

    •Review approaches to ensure you are putting customers’ needs at the heart of your customer contact solutions through utilising data and customer insight to develop your design

    •Examine examples of contact centre collaborations to understand how joined-up working could benefit your business

    •Hear from an award winning organisation about how to utilise staff effectively through retraining and reorganising teams to ensure you can deliver high quality customer service with a small volume of expertise

    For more information download brochure -


    Follow us on Twitter @capitaconf #contactcentresscot

  • Category
  • Date & Time
    Oct 31 2016 at 09:00 AM - Oct 31 2016 at 04:00 PM
  • Location & full address
    Edinburgh, Scotland
  • Event Admins
    Veronika Blaskova


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