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The matrix standard is the leading quality standard for all organisations delivering information, advice and guidance services in any area of work and learning. This award serves to acknowledge the excellent work done by the Student Services team at Filton College, encompassing areas such as Careers Advice, Disability Advice, Dyslexia & Learning Support, Student Accommodation and Welfare and Financial Advice.

These services are a crucial element of the college's work and are aimed at supporting the current and future students" educational experience. The team leader for the Student Services team, Rosheen Hucker, was justifiably proud of their achievements: "The team have work exceptionally hard to achieve this quality award, and it's really the rubber stamp that we have strived to achieve."

The Role in the Community

The Executive Director of Student Services at Filton College, Chris Newman, realises that the provision of good quality advice is an essential part of the college's mission today: "Colleges of Further Education are often seen as a place in the community where people can come to get advice and guidance about their future. This award assures them that the advice and guidance they receive will be unbiased and of a high quality".

Chris Newman sees the college as a place that people can go for information that will enable them to be successful, often allaying unfounded fears that are encouraged through uninformed advice. "Information provided by colleges is all about trying to overcome the barriers that are often set-up by well meaning but uninformed friends and relatives. Colleges can help with information on finance, benefits, childcare, disability and counselling and so put an end to the well - known saying "Someone like you cant do that"."

Find The Right Course for the Right Person

Mr. Newman assures those seeking information that this system is not dedicated to co "“ opting people into the college alone, but that it is tailored to suit the needs of the individual leaner. "Coming for advice and guidance at Filton College doesnt mean that you are committed to undertaking a course only on offer at the College," he said. "For instance, if someone wished to do a course we didnt offer, we would assist them in finding a College which did run the course. We are not sales or marketingorientated.

Addressing the concern felt by many returning to education after their times at school, Mr Newman said: "Many people will feel that they cant return to College because they didnt do very well at school. Colleges provide courses for everyone at all levels; learning support is available to everyone who needs it."

The student services team is a team in every sense of the word, providing a coherent and focused approach. "If you speak to one member of the student services team you are speaking to them all," he stated. "They work as a very close team and you will be past on immediately to an expert if the person you are speaking to isnt the right person. All information given is treated in the strictest confidence as we adhere to the British Counselling guidelines on this".

FE News would like to take this opportunity to thank all the staff and officers at Filton College for their help in this article, and offer our congratulations for their success.

Jethro Marsh

Have you had good or bad advice? Let us know in the FE Blog


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The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In Jan 2021, FE News had over 173,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector, putting us in the top 2,000 websites in the UK.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

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FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

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We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

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FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


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The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

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