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Progression Centre Assistant

  • Permanent
  • Anywhere
  • Salary: £19,000.00 - £19,000.00 Year
  • Permanent
  • Anywhere
  • Salary: £19,000.00 - £19,000.00 Year

Website S Knights Recruitment

Salary: £19,000
Ref: TI59

S Knights Recruitment is a specialist Employability & Skills Recruitment Agency. We recruit for Colleges and Training Providers across the UK.

Are you looking for a new career? Have you got call centre experience? Have you worked in an inbound or contact centre environment?

If so, our client is one of the largest charities in the Employability sector, that helps people with employment support, and are currently recruiting for a Progression Centre Assistant. Your job would be to speak to the client’s customers on the phone and offer careers advice. You will receive full training and support.

Role and Responsibilities:
As a Progression Centre Assistant, your key roles and responsibilities will include:
* Handling inbound and outbound calls as part of the National Careers Service Helpline, taking bookings for advice sessions, providing basic information and referrals for the service
* Ensuring follow ups with customers are being made, either by call, email or any other methods required
* Keeping a record of all customers complaints to meet our clients standards and procedures, updating our clients MI system with information about contacts and arrange any follow up activities too

Experience and Skills:
The ideal Progression Centre Assistant will have:
* Excellent IT skills, including Microsoft Office and databases
* Ability to organise your own work to meet deadlines and targets
* Occupation competence in Business Administration, receptionist, call/ contact centre
* Experience communicating to a high standard via telephone and emails
* Flexibility to support other staff, including Saturdays on a shift / rota basis

Apply today for the role of Progression Centre Assistant.


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