Articles from Chris Thomson

To achieve top quality it’s never enough simply to do the right things, you need mindful concentration

To be perfectly honest the only reason I turned on the tv for the men’s FA Cup Final was because I fancied watching it. And I was really glad I did because unlike a lot of cup finals it was a fantastic game. Manchester City thumped Watford six nil. It was enthralling to watch – unless you were a Watford supporter in which case you were probably left lamenting why, oh why, you hadn’t got respectably and quietly knocked out back in February or March.

How to complain properly and still raise morale

The English don’t know how to complain and it’s bad for business. Americans are much better at it.

How to retire happily from FE – and do everyone else a favour

So I’m crossing the road in Brighton yesterday and there’s Frank on the other side.

Don’t let plain English fool you: Making communication clear in the first place

If you really want to be understood, write so as to confuse. Sounds like nonsense, but believe me, there’s something in it.

Don’t just do something, think about it! The words we use make a real difference

Sometimes a single phrase is enough to tell you the quality of a college’s work is going to be very, very good. Examining the documentation provided to me on a recent visit I noticed repeated references to ‘learning, teaching and assessment’.