Articles from Chris Thomson

How to complain properly and still raise morale

The English don’t know how to complain and it’s bad for business. Americans are much better at it.

How to retire happily from FE – and do everyone else a favour

So I’m crossing the road in Brighton yesterday and there’s Frank on the other side.

Don’t let plain English fool you: Making communication clear in the first place

If you really want to be understood, write so as to confuse. Sounds like nonsense, but believe me, there’s something in it.

Don’t just do something, think about it! The words we use make a real difference

Sometimes a single phrase is enough to tell you the quality of a college’s work is going to be very, very good. Examining the documentation provided to me on a recent visit I noticed repeated references to ‘learning, teaching and assessment’.

Be guided by what’s dependably, fundamentally certain: Einstein and the CEO

Am I alone? I confess any connection between Albert Einstein and the role of a CEO had totally escaped me. But then I heard the boss of a leading UK company say this in an interview on BBC News: