Honest and insightful feedback is key to creating a positive customer journey. That’s why we are establishing a new customer panel; to receive regular, impartial opinions from our customers – past, present and future. The new panel will enhance our understanding of our customers’ experience and identify where improvements can be made, as we drive forward our central commitment to deliver an outstanding customer experience that enables customers to invest in their futures.
Managing the delivery of student finance against a backdrop of Covid-19 has been a major focus for SLC in 2020. Like many other organisations on the night of March 23rd, we had to make the organisational equivalent of a handbrake turn to transform into a home-working operation, complete with assessing and customer contact services, which we did in one month.
The Student Loans Company (SLC) has appointed Atos, a global leader in digital transformation, to support the delivery of improvements to SLC’s customer interface and the associated technology infrastructure. Atos will support the development of its Customer Enablement Services, with focus on application development. This is the first stage of a multi-part procurement process to engage strategic partners across SLC’s technology group.