KSBs

Knowledge

K1: Health safety and wellbeing legislation and organisational responsibilities, standards and risk management, how it applies to their work and how to ensure the safety of others such as contractors, members of the public and volunteers. Safe and environmentally sound operational and maintenance practices, processes and procedures covering a wide range of operational assets, tools, plant and equipment Back to Duty

K2: Additional personal safe working practices, risks and control measures required during unexpected events such as confined space working, working in/near water, hazardous substances Back to Duty

K3: The nature of water environments, tidal variations, locks, culverts & the potential physical hazards of water currents & debris, the impact of weather, and how this affects the assets and how they operate Back to Duty

K4: How their team’s work links to corporate objectives; corporate values, behaviours and ways of working including Equality, Diversity and Inclusion, and Safeguarding principles Back to Duty

K5: Asset management whole life cycle and how it relates to business activities, how local systems work, the location and types of assets and structures Back to Duty

K6: The right building materials to use (sensitive to local heritage) and the impact of wear and tear to schedule maintenance activities Back to Duty

K7: Importance of business relationships with partners, contractors, stakeholders and communities so that work is completed efficiently and effectively and the importance this has on the reputation of the organisation at a local and national level Back to Duty

K8: Planning for, selecting and operating vehicles/plant suitable for the activity, the site and the ground, watercourse and weather conditions Back to Duty

K9: Different ways work can be funded, and planned, to deliver maximum value for money Back to Duty

K10: Environmental standards, regulations and a range of practices and control measures to minimise risk from biosecurity, waste disposal, cross contamination, and spread of Invasive Non Native Species (INNS) to preserve our natural environment. Impacts of non-native invasive weeds on the watercourses and the impacts on those coming into contact with them Back to Duty

K11: Resources and materials available which support a sustainable approach which minimises environmental impact, for example for habitat creation, soft engineering of water courses. Soft engineering methods for control of water flow/retention, such as in-stream structures, creation of wetland or storage ponds, tree planting and agricultural practices Back to Duty

K12: Who we work with and why; relevant responsibilities of all parties, and the importance of wider team work so that work is completed efficiently, safely and effectively Back to Duty

K13: Specific risks of certain activities and their control measures. Knows timing of work for a range of activities to benefit nature. Key habitats and species likely to be encountered Back to Duty

K14: Working practices that reduce impact to the environment, such as natural or man-made pollution or sediment containment Back to Duty

K15: Ecosystems, key habitats and species likely to be encountered. Recognise habitat characteristics of relevant sites and their management for the benefit of nature. Methods of environmental assessment for different habitats and sites Back to Duty

K16: The broad framework of relevant legislation such as that relating to bird nesting, protected species and permissions for flood risk and land drainage works Back to Duty

K17: The legal requirements around rights of way and public access routes, best practice in design of public access routes. Ability to read and interpret maps and plans, and how to do scale drawings Back to Duty

K18: How to convey organisational messages to influence others, to promote health and safety awareness with the public and stakeholders, and to enhance the business reputation through those conversations Back to Duty

K19: Tools and technology available to use to communicate with a range of people such as social media, e-mail, apps which support your work Back to Duty

K20: Good customer service principles. Understands how to escalate questions appropriately and takes ownership of resolving the enquiry with the customer Back to Duty

K21: Project management principles, including finance, commercial, planning and risk management Back to Duty

K22: Best practice in design of public access routes, such as: path width, surface usability, awareness of overhead and underground services, and ease of maintenance of final asset Back to Duty

K23: Organisation's requirements regarding performance management, including understanding their role and how to write their objectives Back to Duty

K24: How their role fits in within the organisation, how to identify personal areas for development, and how to take action to meet those needs Back to Duty

K25: How to deliver feedback to others to support their development Back to Duty

K26: Understand the Health, Safety and Wellbeing risks in an unfamiliar and emergency working environment. For example different types of river catchment behaviours, the river or tidal factors which cause increased flow and flooding, how manage risks to individuals who are operating assets, and dealing with flooding Back to Duty

K27: Understand personal safe working practices which ensure safety and wellbeing of employees and partners whilst undertaking emergency duties in an unfamiliar location, such as: fatigue management, accommodation issues, dealing with stressful situations Back to Duty

K28: Understand how Water Environment Workers work with other Category 1 responders and our various responsibilities under the CCA (Civil Contingencies Act) Back to Duty

K29: Understand how the asset management programme fits in with national and the organisation’s responsibilities to protect communities from flood risk Back to Duty

K30: Understand how the maintenance schedule is developed, for example be able to explain why some assets are maintained and not others Back to Duty

K31: Understand the range of assets in use and how they contribute to protecting communities, for example from small flap valves to large barriers, sea and river defences and pumping stations Back to Duty

K32: Attraction and recruitment of volunteers, training: including legislative considerations, fair recruitment processes, equality and diversity and inclusion training, how to induct a volunteer effectively Back to Duty

K33: Knowledge of induction and training techniques, following the organisation’s volunteer training plan, to include: Welcome & Induction, Safety Management, Ongoing Training & Support, Safety Management Back to Duty

K34: Has a good understanding of operational outcomes needed, and understands the relative outputs of volunteer groups to aid in resource and time planning Back to Duty

K35: Understand the information volunteers require in order to complete the tasks identified. Know how to brief and supervise volunteers effectively using the correct working methods Back to Duty

K36: Knowledge of how to engage with medium/large groups. Understands group motivations and dynamics to effectively manage the group Back to Duty

K37: Understand the principles & legislation behind management of valued heritage / historic structures, e.g. listings, conservation sites, historic context. Know who to contact for advice Back to Duty

K38: With reference to specialist skills, understand who we work with and why, and relevant responsibilities of all parties Back to Duty

K39: Know how to communicate with members of the public and other stakeholders, and in particular can explain conservation principles and details of the work and why it is being carried out. Through this also manages any difficult conversations and enhances the business reputation through those conversations (uses plain language, listens to customer needs) Back to Duty

K40: Maintenance practices, processes and procedures covering a wide range of heritage operational assets. This can include lock gates, bridges, lifts, tunnels, navigations, aquaducts, heritage buildings, dry docks. This includes safe working practices in construction, construction technology, project methodology, working on conservation and restoration projects and preparation and mixing of lime mortars Back to Duty

K41: Know how to select the right plant, tools and materials to carry out their work appropriate for the heritage asset, e.g. stone masonry tools & chisels, lime mortar, traditional building materials etc. Seeks additional advice if unsure of the correct method Back to Duty

K42: Understand relevant and current best practice in watercourse management and maintenance practices in relation to the use of heritage materials, such as lime mortar for building works, and including soft engineering for natural flood management Back to Duty

K43: Understand capabilities and requirements of the asset and the catchment (including land use and designation) Back to Duty

K44: Understand impacts of (defined) seasonal water level and vegetation management Back to Duty

K45: Knowledge of Land Drainage Act 1991 and other relevant legislation and regulation and IDB (Internal Drainage Boards) byelaws Back to Duty

K46: Understand relevant and current best practice and which sources of information should be used to identify issues Back to Duty

K47: Know how to access relevant information to inform operational decisions, e.g. On-line telemetry, Water levels, flow and rainfall gauges, national and local weather forecasts Back to Duty

K48: Understand how livestock and wildlife respond to human presence in different circumstances and settings, and the impact of own behaviour according to type of livestock/ wildlife in a variety of settings Back to Duty

K49: Understand the risks, and control measures to mitigate risk associated with lone working. Systems/ procedures to communicate accurate and regular information to lone working resources Back to Duty

K50: Competent to operate 4x4 vehicle and knows limits of vehicle and self. Identifies when ground conditions necessitate use of 4x4 vehicle, and how to arrange recovery of vehicle if required Back to Duty

Skills

S1: Work safely and effectively, identify hazards, assess risk and comply with internal and external control measures. Dynamically assess risk and challenge unsafe activities when carrying out their duties, for their protection and that of others (e.g. contractors, members of the public), and take the necessary actions to minimise potential risks Back to Duty

S2: Take proactive steps to manage their personal wellbeing, especially when working in high risk environments such lone working, confined spaces, in or near water. Implement lone working device in accordance with own organisation’s procedure. Back to Duty

S3: Communicate HSW controls and safe working systems that are to be followed by you and others when working outdoors, e.g. pre-briefing before work commences Back to Duty

S4: Select and use a range of maintenance tools, plant, equipment and resources so that asset maintenance plans can be delivered in safe manner whilst also protecting the environment, e.g. start-up checks, correct use of plant, etc. taking into account the working conditions and water environment status Back to Duty

S5: Report relevant asset information which contributes to ensuring assets are well maintained in a timely manner Back to Duty

S6: Apply soft engineering principles and practices to reduce erosion and manage stabilisation and safety of shorelines and the area surrounding watercourses, while enhancing habitat, improving aesthetics and saving money Back to Duty

S7: Design, plan and build boundaries and apply sound principles and best environmental practices to preserve the natural environment within the context of the legal framework Back to Duty

S8: Communicate clearly and effectively with the public, land owners, contractors and colleagues to deliver business outcomes, e.g. explaining their work to a landowner, provide feedback to contractors and colleagues to improve ways of working and responding to queries from members of the public. Vary their communication style to fit differing situations e.g. handling a complaint, describing their work Back to Duty

S9: Use technology solutions available to communicate with others internally, e.g. email, social media etc. Back to Duty

S10: Comply with environmental practices and procedures e.g. prevent cross contamination of invasive species, follow sustainability and waste management practices, plan work to adhere to legislation Back to Duty

S11: Operate in a way which reduces pollution of our waterways and land nearby Back to Duty

S12: Manage habitats using a range of specialist techniques such as coppicing, hedge laying, river/ stream bank stabilisation and establishing native plants, using appropriate tools and equipment. This could also include new and developing sustainable practices such as using natural materials to manage excessive rainfall (in constructing leaky dams and bale dams) and subsequently manage erosion and flood damage Back to Duty

S13: Manage vegetation in a range of different situations, for example strimming pathways, using pesticides, managing trees and hedgerows, eradicating invasive species in order to conserve native flora and fauna Back to Duty

S14: Enhance the organisation’s reputation by the way in which they work with contractors and other partners to deliver their work. Promote the work of the organisation in a positive light, referring to others when necessary Back to Duty

S15: Plan and deliver projects using best practice project management techniques, including management of risks and resources, time management and value for money and the natural environment, e.g. work on a river bank could also create a habitat for wildlife Back to Duty

S16: Demonstrate appropriate tool and material selection to carry out their duties safely, taking into account the ground/ working conditions Back to Duty

S17: Adapt working practices to take account of new, improved ways of working, especially with regard to safe working practices, such as new materials available, lessons learned from health and safety incident reviews, and new environmental practices Back to Duty

S18: Work with their line manager to develop their performance objectives and supporting activities. Demonstrate evidence towards achieving their objectives, using their organisation's systems and processes Back to Duty

S19: Actively seek opportunities to develop themselves, seeking feedback from peers, attending training and putting into practice, with evidence-gathering, etc. Back to Duty

S20: Handle media requests for information in accordance with policy and procedures Back to Duty

S21: Work collaboratively, ensuring everyone involved follows safe working practices at all times, such as using safe winching techniques to remove obstructions, and driving four wheel drive vehicles safely off the public highway on agricultural land Back to Duty

S22: Work effectively, safely and sustainably on the local priorities defined by the asset maintenance schedule Back to Duty

S23: Work with other teams to help develop condition assessments and a work programme allied to maintenance standards Back to Duty

S24: Review the impact of the ‘recovery phase’ of incident response and identify when an asset reaches the correct status Back to Duty

S25: Identify work which could improve habitats at the same time as improving assets Back to Duty

S26: Plan for volunteer involvement on-site Back to Duty

S27: Effectively contribute to a successful volunteer recruitment campaign Back to Duty

S28: Manage day to day requirements for volunteers involved on site Back to Duty

S29: Contribute to the delivery of sustainable volunteering offer, based on volunteer’s skills and interest areas Back to Duty

S30: Able to effectively communicate with volunteers Back to Duty

S31: Able to assess the task and identify the required Volunteering resource to deliver the task effectively Back to Duty

S32: Plan work activities for a wide range of volunteer groups and different tasks Back to Duty

S33: Carry out risk assessments for a wide range of tasks carried out by volunteers, including working close to water Back to Duty

S34: Sensitive to the needs of the group including recognising the volunteers as customers. Takes personal responsibility to ensure that they have a great experience Back to Duty

S35: Able to plan tasks as volunteering "events" for corporate groups by applying knowledge of resource requirements for each task Back to Duty

S36: Assess heritage value. Plan & execute work appropriately to context. Take advice from appropriate colleagues & stakeholders Back to Duty

S37: Follow technical advice and guidance in Environmental/ Heritage Assessments Back to Duty

S38: Improve the organisation's reputation, with particular reference to their conservation standards and credentials, by the way in which they work with contractors and other partners to deliver their work Back to Duty

S39: Promote the conservation work of the organisation in a positive light, referring to others when necessary Back to Duty

S40: Apply best practice to the safe use of a range of maintenance tools, plant and equipment specific to heritage conservation and appropriate for heritage materials (including Stone Masonry Tools & Chisels) Back to Duty

S41: Select and carry out minor repair work using the correct equipment and materials appropriate to heritage conservation (for example materials used to protect completed work) Back to Duty

S42: Demonstrate decision making that includes heritage value Back to Duty

S43: Identify and implement safe systems of work to deploy interventions in a timely manner Back to Duty

S44: Collate or report accurate data which ensures assets are well maintained in a timely manner Back to Duty

S45: Explain the purpose of managing water levels and watercourses in the context of organisational objectives, powers and responsibilities Back to Duty

S46: Operate individually or as part of a team to manage welfare of self and others in all weather conditions and times of day Back to Duty

S47: Take readings and interpret information from relevant technology such as gauge board, on-line telemetry, internet weather forecasts Back to Duty

S48: Take optical level survey to establish fixed datum for installation of water level monitoring equipment e.g. gauge board or telemetry site Back to Duty

S49: Record and present information to inform operational decisions e.g. water level diary or spreadsheet Back to Duty

S50: Appreciate risk of different types of livestock in rural settings and adapt working practices to accommodate those risks Back to Duty

Behaviors

B1: Acts as an ambassador of the organisation’s values and behaviours Back to Duty

B2: Seeks out opportunities to create effective change and continuous improvement, such as suggesting ideas for improvements or changes to systems or processes that affect the way you do your job. Reviews ways of working including seeking and providing feedback Back to Duty

B3: Takes personal responsibility for forming effective relationships both internally and externally, with people from a range of diverse backgrounds, to enable delivery of business outcomes. Works with others and contributes to the work of immediate and wider teams. Identifies and addresses the needs of customers, delivers what has been promised and ensures that all outcomes are delivered in a polite, professional manner. Respects the needs, responses and opinions of others Back to Duty

B4: Has sound judgement. Uses evidence and knowledge to support accurate expert decisions and advice. Carefully considers alternative options, implications and risks of decisions Back to Duty

B5: Sets and delivers high work standards, demonstrates the drive to meet targets. Takes responsibility for delivering timely and quality results with focus and drive Back to Duty

B6: Focuses on continuous improvement for self, others and the organisation Back to Duty

B7: Perceives and mitigates risks to themselves and others at all times Back to Duty

B8: Challenges and accepts challenge with regards to safe working practices Back to Duty

B9: Communicates effectively in a range of situations, and with a variety of methods Back to Duty

B10: Continually seeks to develop their professional skills and embed new ways of working for themselves and others Back to Duty

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