Reference Number: ST0743

Details of standard

Occupation summary

This occupation is found in both the new build and refurbishment construction sector. Projects include dwellings and non-dwellings, ranging from windows, doors, bi-fold doors in homes and public houses through to large new build office and housing developments. Fenestration is the arrangement and design of windows and other external glazed elements in a building with the exception of curtain walling. It can often be the most impressive feature of a building and covers a range of products e.g. windows, doors, bi-folds, rooflights and conservatories. Companies range in size from local micro businesses servicing only the domestic market and sourcing their products from manufacturers or trade suppliers through to large national employers who both manufacture and fit a wide range of fenestration products for dwellings and non-dwellings.

The broad purpose of this occupation is the on-site installation of a wide range of replacement and new build fenestration products in a property or structure. This could include windows, doors, bi-fold doors, and conservatories. Installers work with a broad range of materials (e.g. PVC-U, aluminium, steel, timber and composite) and a wide variety of building structures and building methods. The work is usually conducted on-site with a combination of working on the exterior of a building as well as from inside the building, sometimes at height (no more than 18 metres to comply with approved document B, volume 2, Regulation B4) and in varying weather conditions. This occupation can progress to more specialist occupations through further training, e.g. curtain walling, surveying, and working on high-rise high-risk buildings which must comply to specific regulations since the Grenfell fire.

In their daily work, an employee in this occupation interacts with colleagues both on site (installation team and other trades) and office based (e.g. line manager, supervisor, customer service, designers). Installers often work as part of small teams either directly for end customers such as small shop owners, landlords, tenants or individual home owners or in large scale projects for developers. Therefore, they occasionally interact with site managers, architects and other trades.

An employee in this occupation will be responsible for completing their own work, with minimal supervision, ensuring they meet installation quality standards and deadlines. They may work as part of a team, with responsibility for a specific aspect of the installation, contributing to the completion of the project.

As part of this, they will be expected to liaise with various clients some of whom may be and be aware of relevant legislation and regulations related to how they interact with clients, their working environment and work within these limitations.

Typical job titles

Typical job titles: Fenestration Installer, Window Fitter, Window Installer, Window and Door Installer.

Occupation duties




Duty 1
Identify and confirm fenestration installation requirements and components against a survey/job sheet/specification/drawings/CAD/BIM and in accordance with Building Regulations such as Approved Documents Parts A-J, K-N, P, Q and Regulation 7.

K1 K2 K3 K4 K5 K7 K13

S1 S2 S14 S19


Duty 2
Interpret the appropriate work plan for the job, taking into account factors such as building age, listed status, accessibility, quality of surrounding wall, other trades in the work area, customers including vulnerable adults and related legislation and regulations.

K2 K5 K6 K7 K11 K12 K13 K15 K26

S1 S2 S3 S19

B1 B2 B4 B6 B7

Duty 3
Locate, handle, store, load, transport and position fenestration materials and components safely, minimising damage ready for installation and where applicable, in accordance with Working at Height regulations.

K5 K6 K9 K22 K25

S12 S14


Duty 4
Prepare the site, plant and equipment, access equipment when necessary, power and hand tools ready for fenestration installation.

K6 K14 K15

S4 S5


Duty 5
Remove existing fenestration, understanding what action should be taken or who to report situations to if unexpected or dangerous materials are exposed e.g. asbestos, cavity barriers, damaged DPC or birds nests.

K5 K6 K7 K8

S4 S6 S14


Duty 6
Ensure structural stability using structural supports e.g. acrows or strong boys. Ensuring that the lintel is present and remains undamaged or that a new one is installed above the window.

K5 K6 K7 K8 K14

S11 S14


Duty 7
Prepare the apertures, ensuring the Damp Proof Course is undamaged, minimise damage to the existing structure and follow Building Regulations part B Fire Safety.

K5 K6 K7

S3 S4 S14


Duty 8
Fix fenestration units in place, making sure they are plumb, level and secure using a range of tools and technologies e.g. spirit level, laser level, through frame fixings, one way screws, Thread cutting screws or machine screws if working with aluminium. Follow guidance BS8213.4 and manufacturers requirements or systems manuals.

K3 K5 K14 K16 K17

S6 S7 S14

B1 B5

Duty 9
Install glass units, infill panels and hardware into the fenestration framework e.g. bi-folds, conservatory roofs, decorative and specialist glazing products.

K1 K3 K4

S6 S7 S13 S14


Duty 10
Apply internal finishing’s such as trims, decorators caulk, window boards. Protect the work area and make good when necessary.

K3 K18

S8 S9 S14

Duty 11
Apply external finishing’s such as silicone, mastic, cement, plaster or beading, taking into account fire regulations (fire stopping), environmental performance.

K3 K5 K6 K7 K19

S8 S9 S10 S14


Duty 12
Clear away leftover materials on completion of installation and disposal of waste appropriately according to the appropriate code of practice.

K5 K6 K10

S14 S15 S18

B1 B5

Duty 13
Demonstrate the product and hand over installation paperwork to residential and commercial customers.

K2 K11 K21 K23 K24 K26


B2 B6

Duty 14
Conduct interim and final inspections of the work and work area.

K11 K12 K20 K21

S16 S17 S20 S21 S22





K1: The role of installation in the fenestration industry. Key markets for fenestration products - domestic, commercial, public sector and their requirements. Different types of products and their purpose, including specialist products for enhanced performance, safety, security and fire rating. Understand window and doorset U-values, Window and Doorset Energy Ratings and how these relate to Building regulation requirements in Approved Document L.

K2: Other functions that installers interact with, for example surveying, fabrication, despatch, installation, service engineers; their purpose and interdependencies. Interaction with other Energy Efficiency Measures in particular Cavity wall, External wall insulation or internal wall insulation. Internal and external customers.

K3: Materials used in fenestration installation - aluminium, steel, timber, composites or PVC-U; their mechanical properties, uses and design limitations. Ancillary items - for example fixings and fastening, handles, hinges, locks, ventilators and louvers; their purpose and how/where they should interact. Weatherproofing products and systems - for example, gaskets, DPCs, membranes, sealants, weather seals and drainage systems; their purpose, compatibility, conditions for storage and use (shelf-life).

K4: Glazing: how an Insulating Glass Unit (IGU) is constructed how the inclusion of various components improve thermal performance such as low-e glass, warm-edge spacer bars, gas filling etc. U-values, Window Energy Ratings and Doorset Energy Ratings, how to identify where safety glazing must be fitted and how to identify safety glazing in an IGU, the principles of various glazing systems such as drained and ventilated and solid bedded systems, how to correctly pack between the IGU and the frame rebate and why 'toeing and heeling' is vitally important when glazing windows and particularly doorsets; the various types of opaque infill panels and how to identify them.

K5: Legislation, regulations and industry standards, including window energy rating standards, CE marking, Secured by Design, Building Regulations such as Approved Documents Parts A-J, K-N, P, Q and Regulation 7

K6: Health and safety, including: Health & Safety at Work Act, Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR), personal protective equipment (PPE), manual handling, Working at Height, Control of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Hand Arm Vibration System (HAVS), Local Exhaust Ventilation (LEV), site safety (CSCS), asbestos handling, site fire and evacuation procedures, PAT testing, RCD protection; how they must be applied in the workplace. Risk assessments and dynamic risk assessments.

K7: Buildings:  how to identify whether the correct structural support is incorporated in the building and if not, know what to do. Various building methods and how windows and doorsets interact with them such as cavity wall, timber frame, steel frame etc. The structural requirements when installing bay windows, sliding patio and bi-fold doors. Vertical Damp-Proof Course : its function and how to repair/replace if damaged or missing.

K8: Removal of existing components: types of temporary structural supports available and how to use them, methods of removing windows and doorsets manufactured from various materials, how to minimise damage to the surrounding building structure such as brickwork, rendering etc.

K9: Safe handling/movement of product. Authority/licenses required to use moving and handling equipment such as cranes, forklift trucks and manipulators. Problems or damage that can occur and avoidance methods. Techniques for loading and unloading of vehicles. 

K10: Environmental considerations: safe disposal of waste, minimising waste (re-use and re-cycle), waste contractors permit, energy efficiency.

K11: Who they need to communicate with and when, and communication techniques; verbal, written and digital. Documentation requirements.

K12: Limits of autonomy; reporting channels.

K13: Fenestration system (manufacturers manuals) and specifications - what they are and how to interpret them; what to do if suspect the specification is wrong or have any queries about the specification.

K14: Tools, equipment and plant used in fenestration installation, including saws, electrical/hand drills, screwdrivers, raised platforms. What they are used for, correct safe use and storage. How to conduct machinery and equipment checks and adjustments. Start-up and shut-down procedures including emergency stops.

K15: Preparation techniques – planning work, checking the work area and making safe, safety checks.

K16: Techniques for measuring, marking and drilling materials, accurately, safely and economically.

K17: Product installation methods to comply with BS8213-4, including how to pack the window/door in the opening to ensure it is correctly supported and is plumb, level and square, compliance with requirements such as enhanced security (PAS 24) with particular relation to doorsets, different methods of fixing (plug and screw, brickscrews, lugs etc.) and the limitation on using them ; order of processes.

K18: Internal Finishings : the various methods of finishing internally between the window and the opening reveals, the purpose of internal finishing and how this is linked to post installation complaints.

K19: External Finishings: the requirements of external finishing in relation to reduce cold bridging around the opening and prevent water penetration through the window/building junction; the various methods of external finishing; how to finish the joint below the sill between it and the structure ; scribing techniques.

K20: Repair and make good any damaged plasterwork and external finishes

K21: Interim and final inspection requirements– what needs checking (size, shape, components) and why.

K22: Types of errors that occur, investigation and rectification techniques, such as manual or mechanical adjustment.

K23: How to stack and store products and materials safely, effectively and securely. Problems or damage that can occur with stored resources and how to overcome them.

K24: Processes for handover to other functions/customers.

K25: Contractual arrangements, for example penalty clauses. Consumer rights – ‘satisfactory quality, fit for purpose and as described.’ How the role contributes to commercial operations.

K26: Employment rights and responsibilities, including Working Time Directive, Employment Rights Act 1996.

K27: Equality & Diversity in the workplace.


S1 Select the correct type and quantity of materials, components and equipment for each task in line with specifications/instructions.

S2 Read and interpret specifications, diagrams and work instructions including BIM; follow instructions.

S3 Plan work, carry out checks to ensure the products are the right size to fit the aperture/meet the specifications.

S4 Prepare the work area effectively, make the site safe and ensure all parties are considered (occupiers, children, pets, the general public and other trades people

S5 Complete tools and equipment checks and adjustments. Use tools and equipment safely.

S6 Select and use manual methods and equipment to install products to specification.

S7 Install products and fixings, ensure level and plumb, comply with regulations, manufacturers instructions and specifications.

S8 Measure, cut and fix trims.

S9 Apply external wet sealants and appropriate associated products such as foam rods as backing material etc; scribing.

S10 Remove Windows and Doors and/or Prepare Apertures for Installation Activities

S11 Ensure structural stability including temporary support when removing products.

S12 Handle, load, unload and store products safely to minimise damage;

S13 Install ancillary, glazing, weatherproofing items to products in accordance with work instructions/manufacturers guidelines

S14 Follow health & safety and environmental policy and procedures.

S15 Identify risks and hazards in the workplace and control measures.

S16 Check and inspect work – interim and final.

S17 Identify and rectify any work that is incorrect or incomplete.

S18 Re-use, re-cycle and dispose of material, waste and scrap from the work area, as appropriate.

S19 Communicate with colleagues/customers; using common industry terminology appropriately and accurately.

S20 Complete workplace documentation

S21 Report work outcomes and problems.

S22 Post Installation Activities such as interaction with customer or site manager, completion of paperwork, demonstration, handover of booklet or manuals.


B1: Has a health & safety first attitude, for example, resists pressures to follow unsafe working practices.

B2: Professional, for example, develops good working relationships recognising dependencies, uses co-operative approaches to optimise workflow and productivity with limited supervision, shows respect for colleagues.

B3: Takes responsibility, for example, completes own work to required quality standards.

B4: Applies logical thinking, for example, uses clear and valid reasoning when making decisions related to undertaking the work instructions.

B5: Works effectively, for example, undertakes work in a reliable, tidy and productive manner.

B6: Applies time management, for example uses their time effectively to complete work to schedule and always arrives at, and ready to work on time.

B7: Adjustable when required, for example adapts to changes to work instructions or variations in workplace contexts and environments.


English and Maths qualifications

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Additional details

Occupational Level: 2
Duration (months): 18


This standard will be reviewed after three years.

Crown copyright © 2019. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. Visit

You may also be interested in these articles:

Sponsored Video

Register, Login or Login with your Social Media account:


Upcoming FE Events

Advertiser Skyscrapers

Newsroom Activity

Solvendis added a new event 18 hours

Designated Safeguarding Lead Training (Zoom Conferencing)

A provider’s Designated Safeguarding Lead (DSL) plays a critical role in its approach to safeguarding its learners, training its staff, providing...

  • Wednesday, 15 September 2021 10:00 AM
  • Zoom Conferencing
Solvendis added a new event 18 hours

Level 3 Award in Education & Training (Zoom Conferencing)

  • Thursday, 23 September 2021 10:00 AM
  • Zoom Conferencing
Solvendis added a new event 18 hours

Ofsted Inspection Nominee Training (Zoom Conferencing)

Within inspection, Ofsted invites providers to nominate a senior member of staff to act as the main link with the inspection team. Ofsted suggests...

  • Friday, 23 July 2021 10:00 AM
  • Zoom Conferencing

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In Jan 2021, FE News had over 173,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector, putting us in the top 2,000 websites in the UK.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.


We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page