KSBs

Knowledge

K1: The types, applications and unique characteristics of lifting equipment, including static and manually operated equipment, derivatives and the associated technology and the characteristics and physical mechanical properties of materials used in the manufacturing of lifting equipment Back to Duty

K2: Diagnostic and assessment principles required to maintain, repair and modify the mechanical aspects of lifting equipment to meet manufacturer specifications Back to Duty

K3: Current legislation and Standards for lifting equipment, components, tools and equipment Back to Duty

K4: Legislation and required compliance within the lifting equipment industry, including lifting equipment regulations (for example Lifting Operations Lifting Equipment Regulations (LOLER), Machinery Directive, Provision and Use of Work Equipment Regulations (PUWER), Supply of Machinery (Safety) Regulations, Health and Safety at Work Act, Control of Substances Hazardous to Health (COSHH), Working at Height, Confined space working, manufacturer’s instructions and industry standards. Back to Duty

K5: Workshop and onsite operations which may include ordering, stock control and correct use of documentation such as order forms, repair forms, quarantine forms and reports of thorough examination Back to Duty

K6: Types of customer interaction and customer service techniques including when to contact the customer, the tone that should be adopted, how to time and follow up communication – both verbally and in writing, and how to adjust the approach to take account of customers’/clients’ needs Back to Duty

K7: Commercial practices, products and services Back to Duty

K8: How to ensure the safety of self, colleagues and anyone in the working area (risk/hazard identification); manual handling, correct selection and use of Personal Protective Equipment (PPE), Risk Assessment and Method Statements. Back to Duty

K9: Safe disposal and recycling of associated waste (including waste oils, cleaning fluids, batteries, tyres, etc.). Environmental policies. Back to Duty

K10: The rights and responsibilities of an employee and employer, including the importance of respecting people from diverse backgrounds and treating people fairly Back to Duty

K11: Assessment of equipment for continued safe use, such as how to identify the repair required, component compatibility, time and materials required to fix Back to Duty

K12: Knowledge of manufacturer specifications and industry working practices - understanding pre-use checks, storage of equipment, when and where to use them, assembly, maintenance and safe use instructions, knowing the importance of following manufacturers' specifications and organisations' procedures when making repairs and installing lifting equipment Back to Duty

K13: Principles of handling hazardous equipment, materials and substances, their safe handling, preservation, storage & shipping of damaged items, emergency procedures, knowing when to ask for third party advice and guidance Back to Duty

K14: Standard operating functions of lifting equipment in normal use Back to Duty

K15: Pass or fail inspection criteria for equipment when failed or is not fit for purpose, such as identification of common defects and parts that regularly break or go missing and need to be replaced, including chain wear features, missing or broken latches in hooks Back to Duty

K16: Operation of manual or IT applications used in the workshop and on-site environment, such as excel, search engines and company reporting systems Back to Duty

K17: Scheduling and project management techniques; planning and the importance of meeting project deadlines (how to manage oneself to meet company targets) Back to Duty

K18: Causes of defects and maintenance issues and problem solving. How to identify likely causes of damage, for example. manufacturing fault, wear, misuse or overloading Back to Duty

K19: How to prepare a complete report according to legislative requirements and who to contact about defects and how to address them, including when to notify statutory bodies Back to Duty

K20: How to calculate in use operational safe working loads considering working conditions, method of use for the equipment and operating environment, such as how to work out apercentage, mode factors, uniform load method, trigonometric method calculations, algebra and Pythagoras theorem, Units of measure, including imperial and metric systems and how to convert them Back to Duty

K21: Manufacturing techniques and resulting impact on safe and correct operational use of equipment Back to Duty

K22: Heat treatment, principles and processes - including critical ranges and the implications of not achieving correct temperature ranges Back to Duty

K23: Stress and strain and their impact on material behaviour Back to Duty

K24: Verification methods and how and when to use them. This includes destructive and non-destructive testing, which could be visual examination, operational / functional testing, load testing, proof load testing, Magnetic Particle Inspection (MPI), dye penetrant, bend testing, Eddy current testing, X-ray testing, ultrasound testing, Izod testing and Charpy testing Back to Duty

K25: Marking requirements and techniques Back to Duty

K26: How to use measuring equipment and calibrated tools including digital verniers, torqueing tools, dial gauges, load cells, compression tools and micrometers Back to Duty

Skills

S1: Use knowledge, experience and judgement to undertake inspections/examinations in accordance with manufacturer's instructions and guidelines and industry standards Back to Duty

S2: Estimate time required to complete a task Back to Duty

S3: Identify components that require repair, replacement or discard and diagnose faults Back to Duty

S4: Repair or replace component parts in accordance with manufacturer's guidelines and industry standards Back to Duty

S5: Assemble, dismantle and reassemble new and used lifting equipment Back to Duty

S6: Complete routine maintenance on items of lifting equipment in accordance with manufacturer's instructions, guidelines and industry standards Back to Duty

S7: Manufacture/assemble steel wire rope sling in accordance with the applicable and current EN, BS, or ISO manufacturing standards (or other standard specified by the client) and techniques or specifications Back to Duty

S8: Measure and assess wear tolerances and deformation in line with manufacturer instructions/guidance and industry standard Back to Duty

S9: Read and interpret technical drawings, schematic parts diagrams, load charts and technical specifications Back to Duty

S10: Research information using hard copy and digital formats, e.g. referring to LOLER, manufacturers specifications, standards Back to Duty

S11: Log and record work activities and prepare reports, such as a Report of Thorough Examination, Examination Defect Report, timesheets Back to Duty

S12: Identify and use tools and measuring devices required for a task, for example verniers, load cells, tape measure, steel rule Back to Duty

S13: Maintain a clean, tidy and safe working area Back to Duty

S14: Apply company quality control measures Back to Duty

S15: Apply knowledge of lifting equipment to appropriately guide customers in the selection of lifting equipment for the task Back to Duty

S16: Work in accordance with Safe Systems of Work and apply control measures as required (such as Health and Safety at Work Act, Working at Height, Risk Assessment and Method Statements) Back to Duty

S17: Apply safe manual handling techniques Back to Duty

S18: Effectively communicate both verbally and in writing Back to Duty

S19: Identify and use Personal Protective Equipment (PPE) Back to Duty

S20: Develop safe systems of work, including risk assessments and method statements, Specifying manpower required, Specifying qualifications, training and experience requirements, Identifying safe methods of access and transportation, Identifying correct PPE for the task, Specifying work location and environment, plant, machinery, tools and equipment, Identifying the applicable statutory and customer safety standards that must be complied with Back to Duty

S21: Identify toxic and hazardous substances and environments and apply control measures Back to Duty

S22: Dispose of equipment, components and substances in accordance with environmental regulations, industry standards and company policy Back to Duty

S23: Control and manage spills Back to Duty

S24: Perform different types of tests to verify lifting equipment, eg light load test, proof load, function test Back to Duty

S25: Use lifting equipment safely Back to Duty

S26: Install lifting equipment in accordance with manufacturers' specification and industry working practices Back to Duty

S27: Mark lifting equipment in accordance with industrial standards Back to Duty

Behaviors

B1: Safety Conscious - Puts safety first. Always uses safety equipment and PPE and has customers’ safety in mind Back to Duty

B2: Collaborative - For example, works well with others. supports other people (colleagues and/or clients), considers the implications of their actions on other people and the business, listens to others and has a positive and respectful attitude Back to Duty

B3: Professional Values - Behaves in a manner that aligns with the company ethos, including prompt timekeeping, smart presentation of self and working area, acts as a responsible ambassador for the business, by working efficiently, treating all clients, employees and co-workers respectfully and meeting customer and employer expectations Back to Duty

B4: Honesty and Integrity - Acts with integrity, giving honest and accurate guidance to customers Back to Duty

B5: Results Driven - Completes tasks in accordance with the specific job requirements , within the agreed timescale, demonstrating acceptable workmanship and completing the required documentation correctly. Back to Duty

B6: Quality Focus – Shows attention to detail and uses a logical approach to problem solving. Seeks opportunities to improve quality, speed and efficiency. Stays motivated and committed when facing challenges Back to Duty

B7: Continuous Personal Development - Receptive to constructive feedback from peers and management and proactive in giving feedback to others. Reflects on own knowledge, skills and behaviours and seeks opportunities to develop Back to Duty

B8: Assertive and Confident - Is confident and communicates with conviction Back to Duty

B9: Self-Motivation - Takes responsibility for completion of own work Back to Duty

B10: Adaptability - Able to adjust to changes to work instructions and tasks Back to Duty

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