Employee Experiences

The correlation between employee satisfaction and customer experience is well-established. The happier your people are, the more committed and motivated they will be to go the extra mile for your customers.

Leading businesses are implementing initiatives to improve employee satisfaction including:

  • Flexible working options
  • Training and opportunities for progression
  • Additional benefits like healthcare packages and hospitality discounts
  • Increasing workplace connectivity

The final item might be surprising. But in today’s digital age, there’s no getting away from the fact that employees need suitable connectivity options. Whether they need it for their job role or for personal reasons, it's now a necessity.

Providing suitable connectivity in an office-based workplace is fairly straightforward. But businesses in the transport sector, particularly railway, must look at more innovative options. Implementing WiFi connectivity will improve your employee experiences – here's why.

An increase in productivity

Thanks to the improved mobility afforded by business technology advancements, your people can work anytime, anywhere. They can access all their work-related apps on their mobiles, which will increase their productivity. An EIU study found productivity increased by 16% when employees connected mobile devices to the staff WiFi.

Historically, it has been difficult to contact staff who primarily work on your fleet of trains. Not anymore. With collaboration applications available on mobile devices, you can reach them much easier. They can also change their status to do not disturb to reflect when they’re busy. Your conductor doesn’t want to receive a call when they’re inspecting tickets, after all.

Feeling more connected

As a railway provider, you have a high number of frontline, customer-facing staff. This is the group of employees most at risk of feeling disconnected from your company and culture. In fact, a Workplace study found that 17% of frontline workers never communicate with head office. The study also showed 54% of those workers feel disconnected from their business. That’s why it's important to help them stay connected with their office colleagues.

The Workplace study found that, when frontline workers are equipped with collaboration platforms, they communicate more with head office. 17% drops to 8%, making those workers feel more connected with the business.

Another way to keep your people connected is via your company intranet. If they can use your train's WiFi to check in on your company news, they'll always be up-to-date. Not knowing what your organisation is up to is a leading cause of disengagement.

Feeling trusted = satisfaction

One downside to advances in business technology is the license it gives some organisations to spy on their people. Even if your business doesn't do this, employees might worry that you do.

Fostering a culture of trust will put your people at ease. By letting them know you won't be snooping on them or disciplining them for looking at their phone, they'll be much happier. Everybody needs a break at work and sometimes, the best way to relax is to look at cat memes on the internet.

But people also use their mobile phones to manage many aspects of their life these days. When an employee is looking at their phone, they might be booking an urgent GP appointment, responding to a message from their child's school or something else important.

The happiness of your workforce directly correlates with your customer satisfaction. This is especially important in the railway sector, which is struggling to keep passengers happy. In today's modern world, internet connectivity is embedded in every area of our lives. We carry out personal tasks online, use social media to stay in touch, and even relax by surfing the web. That's why improving your business' connectivity will make your workforce and, in turn, your customers, happier.

You may also be interested in these articles:

Sponsored Video

Register, Login or Login with your Social Media account:


Upcoming FE Events

Advertiser Skyscrapers

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In May 2020, FE News had over 120,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.


We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page