Applaud, the leading workforce experience layer, today reveals that the average employee is losing up to four hours a week on clunky HR admin, contributing to a productivity crisis for organisations across the globe.

The finding, which forms part of a commissioned study conducted by Forrester Consulting on behalf of Applaud, March 2021, titled the The Future of HR, employee experience fuelled by consumer-grade technology’ is just one of a number that reveal the impact legacy HR tech investment and lack of interoperability is having on the employee experience.

Unsurprisingly, as organisations have looked to adapt to a more remote, flexible working environment, investment in HR tech has accelerated over the past few months. 50% of organisations now see workplace tech investment as critical, and 43% as a high priority. 

The proliferation of new HR systems, while a positive sign of the way organisations are supporting their employees, is leading to something of a technological overload. Almost all (84%) of organisations now have between 6-15 HR systems in place, with three quarters of these (75%) set to further expand or upgrade their HR tech in the coming months.

The report finds that often new technologies are onboarded without regard to their useability and consideration as to whether they are interoperable with existing systems. This has led to HR service desks having to spend a significant proportion of their time on non-strategic, often repetitive HR admin, which quickly filters down to the day to day employee. Too often organisations adopt HR platforms that are complex to navigate, difficult to access remotely and have poor user interaction and experiences.

The pandemic has only accelerated the problem as the majority of organisations (74%) found they faced challenges in their ability to support remote working employees. While many looked to onboard new systems to help ease the situation, 89% still report significant inconsistencies between remote workers’ employee experience of HR tools compared to those of in-office employees.

With Forrester finding that 90% of organisations are currently missing out on maximising their return on investment on HR technology, now more than ever, HR departments need tools that connect existing HR platforms and work in ways that are intuitive for their users.

The solution is to look for more personalised consumer-grade platforms which offer a vastly superior user experience and can work seamlessly with existing systems. And the proof is in the responses, with HR leaders believing having such tech in place will enable employees to repurpose up to 50% of their time doing more value-add activity. Taking the UK and US national averages of a 40-hour working week into account, this could mean up to 20 hours of the week portioned towards more strategic high-value projects.

Commenting on the report, Duncan Casemore, Co-founder and CTO, Applaud stated “The Pandemic has accelerated the adoption of new HR technologies as organisations look to support their employees’ ability to work seamlessly. When it comes to the employee experience however, more is not always better.

“Businesses need to take a considered approach when implementing workplace technologies. They need to make sure that the tools they are adding complement their existing systems, are easy to use and come with that consumer-grade feel we’ve come to expect in our personal lives.”

Speaking on a panel discussion focusing on the topic of the report Lucy Adams, CEO, Disruptive HR said: “We can’t talk about the employee experience without talking about HR technology; it's absolutely integral. When we speak to HR teams across the world they consistently say that outdated systems and clunky time-sapping technologies get in the way of them being able to do their best work”

Federica Santini, HR Director, Lacoste speaking on the same panel said: “Businesses must make sure they have in place all of the relevant HR tools to make sure that they are able to provide the best employee experience, if not they risk losing new employees within the first three months of joining the company.”

Sponsored Video

Register, Login or Login with your Social Media account:


Upcoming FE Events

Advertiser Skyscrapers

Newsroom Activity

FE News: The Future of Education News Channel had a status update on Twitter 17 hours 13 minutes ago

RT @FENews: Committed to mental health – University Centre Leeds becomes early adopter of new charter: University Centre Leeds (@UniCentreL…
View Original Tweet

Alicia has published a new article: Teachers: Our Unsung Heroes of 2021 19 hours 23 minutes ago
william bradley commented on The Importance of Social-Emotional Learning with At-Risk Students 22 hours 1 minute ago

SEL is helpful to both children and adults, increasing self-awareness,...

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In Jan 2021, FE News had over 173,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector, putting us in the top 2,000 websites in the UK.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.


We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page