Civica expands public services presence in Northern Ireland with seven-year, £6m contract to improve digital self-service for pension scheme members

Civica, a market leader in business-critical software applications, digital solutions and managed services, has agreed a new seven-year, £6m contract with the Department of Education Northern Ireland (NI) to provide its Universal Pensions Management (UPM) cloud software to administer teachers’ pensions in the region.

Barry Jordan, Director of Workforce at the Department said:

“The Department is pleased to award this contract to Civica following a public procurement competition.  We look forward to working with them to implement the new system which will enhance services for the 65,000 active, deferred and retired scheme members.  The new system will, amongst other things, offer users a self-service facility through online access.”

Lorraine Smith, Divisional Managing Director, Local Government at Civica commented:

“We are delighted to have won this new contract with the Department of Education and look forward to delivering pension services for scheme members when the new system goes live in April 2020.

“Civica has a strong track record in Northern Ireland as a major technology provider, committed to transforming the way organisations work and investing in future growth. This latest contract is a true collaboration between our critical software and digital teams, and we’re excited to show how our expertise in both areas will improve both back-office processes and front-line services both short-term and into the future.”

Civica is a leading partner for Northern Ireland's organisations across government departments, policing, health & care, housing and public safety, together with commercial organisations. Its major public services customers include NI Direct, BT Ireland, the Police Service of Northern Ireland, the Northern Ireland Housing Executive, Northern Ireland Fire & Rescue Services and Belfast, Southern and Western Health and Social Care Trusts.

Civica's latest Changing Landscape report focuses on the digital future for Northern Ireland - 'Strengthening Northern Ireland's digital identity’.

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