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Application Support Analyst

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Application Support Analyst

Salary: £33,952 – £39,212 per annum

Contract: Permanent

Location: Sheffield

Hours: 37 hours per week x 52 weeks per year

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

About the Role

Here at The Sheffield College, we have a fabulous opportunity for Application Support Analyst to join the IT Systems team. You will implement & support a wide variety of applications & systems across the business. You will be handling incidents and problems across 3rd party applications such as Student records system (Tribal EBS), Finance system (Unit4 ABW) and the Human Recourses system (MHR iTrent).

You will also be supporting applications developed in-house and will need to support new applications and tools as the business environment changes over time. These innovative projects require communication skills, problem-solving skills, strong analytical skills.

Key Responsibilities

* Maintain support documentation and share knowledge/resolution information with colleagues and customers
* Supporting on a variety of applications
* Deliver solutions with both high-availability and disaster recovery capabilities
* Helping the business adopt a wide variety of IT solutions as part of a digital workplace

Skills & Knowledge

We strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following qualities:

* Experience working within a Microsoft focused environment
* Strong technology and systems analysis background
* Ability to write, collate and present reports
* Experience with SQL and/or programming or software development would be highly beneficial, but not essential.

What We Offer

* Enhanced Pension Contribution
* Work-Life Balance – Enhanced Holiday Entitlement
* A Supportive Environment – 2 Week December closure for all employees
* Sustainability – Cycle to Work Scheme
* Supporting employees at all stages of life – enhanced Maternity & Paternity Policies

& Many More!

We appreciate your interest and look forward to getting to know you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Next Steps: Just press APPLY and we shall send you our application link.

Closing Date: 10th June 2024

Interview Date: Week commencing 17th June 2024


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