From education to employment

Student Experience Administrator

  • Remote
  • Anywhere
  • Salary: £24,960.00 - £24,960.00 Year
  • Remote
  • Anywhere
  • £24,960.00 - £24,960.00 Year
  • Salary: £24,960.00 - £24,960.00 Year

Website HIT Training Ltd

Are you organised with exceptional communication skills?

We’re looking for a Student Support Administrator to join the team.

Salary: £24,960 (pro rata) | Hours: 24 per week (with the view to increase in future)

Location: Remote | Role: Student Support Administrator

About the role

The Student Support Administrator leads the monitoring of our student experience. To support our culture of excellence and continuous improvement.

Daily duties will include:

Monitoring the entire student experience from induction to alumni students.
Driving and overseeing continuous improvement of administrative procedures to enhance efficiency.
Organising and leading discussions and improvement activities involving apprentices and employers.
Providing leadership for the SEND administration team. Ensuring correct delivery of SEND and access arrangements.
Providing administrative support for complaints.
Utilising data analysis to create informed survey responses. Highlighting data trends and areas of improvement.
Conducting personalised feedback sessions with learners. Speaking with learners at risk of disengagement or extended breaks in learning.
Managing assessments and transitions, addressing issues like interruptions in learning or early departures.

About you

We’re looking for an organised and empathetic individual with the following skills and experience:

Previous experience within an administrative role for a training or apprenticeship organisation
An understanding of apprentice journeys across various sectors.
Familiarity with the requirements of Ofsted and the Department for Education (DfE).
Some experience in databases and spreadsheet manipulation.
Effective communication and relationship building, skilled in influencing and networking.
A self-directed and collaborative team player, adaptable to changing priorities.
A strategic thinker with the capability to translate strategies into operational plans.
Ideally, some previous experience conducting and leading focus groups.

How We’ll Support You

We offer a starting salary from £24,960 (pro rata), along with comprehensive benefits and training:

25 days’ holiday plus bank holidays, with an extra day off for your birthday.
A holiday buy and sell scheme for up to five extra days.
Tax-free bonuses when company targets are met.
Healthcare cash plan, dental plan, employee assistance programmes, and 24/7 GP access.
Enhanced sick pay and life insurance.
Access to various courses and personalised development plans.
Why Choose HIT Training?

We’re dedicated to transforming lives through apprenticeships. As a leading training provider, we see the transformative power of apprenticeships. Not only for individuals but for businesses and the economy as a whole.

We want all our people to shine and bring their whole selves to work, we’re proud to be a Disability Confident and a Living Wage employer. If you want to know more about the role, our ways of working, flexible arrangements or workplace adjustments please email [email protected]. If you are invited to an interview, we will ask if you need any adjustments for you to best showcase your abilities.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, this role requires a DBS Check.


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