Neil Wolstenholme, Chairman, Kloodle

This is the third of my articles on mentoring which followed the discussion I had during my lunch with my old friend, Andy.

In the first article, we looked at the definitions, history, theory and research.

In the second, we introduced digital mentoring and extolled its virtues.

In this follow-up article, I am going to look at how digital mentoring is successfully being carried in practice.

The Salford Foundation

The Salford Foundation is a social inclusion charity which supports the vocational, personal, social and academic development of young people and adults in Salford and Greater Manchester.

Their mission is to create the greatest range of opportunities for disadvantaged children and vulnerable adults in the area.

To help to achieve this, in 2017, the Foundation launched their ‘Inspire to Aspire’ mentoring programme, the purpose of which is to help a group of students selected from high schools in Greater Manchester to develop their ‘skills, attitude and qualities’ and nudge them to aim high and broaden their perspective, in an attempt to close the ‘aspiration-attainment gap’. These are the mentees.

The mentors are provided by an impressive array of top brand companies in the region, including:

  • JD Sports
  • BBC
  • Cargill
  • John Lewis
  • McDonalds
  • Premier Inn
  • Lang & Rourke
  • NCS name a few.

These businesses have committed to supplying volunteer employees in a range of diverse roles with a broad range of experience to act as mentors for 12 to 15 year-olds selected for the programme.

By 2018, almost 1,000 students from schools in Salford, Trafford and Bury had taken part in the project.

2019 Heralded the Advent of Digital Mentoring

Salford Foundation has continued with the programme, except there are two big changes:

  1. The biggest one is that the mentoring will now take place remotely, and
  2. The other one is that the project participants are now 16 to 19 year-olds; young people preparing for the next leap on the path into work, either directly or via the stepping stone of further education.

It’s always good to put a face to a name, so the digital mentoring kicks off with introductory physical meetings where the mentors and mentees can get to know each other, but, after that, it’s all digital.

Kloodle mentoring pt3

The students respond to this because that’s how young people communicate nowadays. Mentors can run group sessions for multiple mentees but in this programme there are typically two students assigned to each employee. 

The regular communication between the mentors and their assigned mentees is through the messaging system on Kloodle.

The digital approach overcomes a number of friction points; Salford Foundation and the colleges like the fact that the process saves on travel time and costs and does not impact on lesson time as the students can pick up and deal with messages when it suits them.

Typically, communication is once a week:

  • For a mentor with a busy schedule, this could involve assessing submitted work for Awards at a café at the airport whilst they are waiting for a plane.
  • For a student, it could be responding to a message after sports’ practice on a Wednesday evening. If it’s a busy week with lots of homework and extra-curricular activities, then it can pushed back to the weekend.

Other advantages in using a distance mentoring system is that it provides a ‘one stop shop’ so that users do not have to switch between appliances and Apps to send emails or texts, make phone calls etc.

All the information is retained on the students’ profiles and in the messaging system, so it can act as a written record with evidence of the history of the mentoring progress and is useful to help both parties get back up to speed of events before the next session and clarify any misunderstandings.

The mentoring sessions comprise of interactive activities and discussions covering some of the essential skills needed to be effective at school, in the future workplace and, most importantly, in life.

These include key attributes, such as:

  • Communication
  • Team-building
  • Setting goals
  • Presentational skills
  • Problem-solving, and
  • Resilience.

According to the Careers & Enterprise Company and others, employer-led activities such as this are more effective than work experience. This fits perfectly hand-in-glove with the objectives and mechanics of digital mentoring.

The next step is to maximise the effectiveness of the mentoring sessions, comprising of interactive activities to cover some of the essential skills needed to excel; the mentors set tasks for the students so that they can think about what the skills are and how to demonstrate them.

For example, one of the key skills in the programme is communication. How do you prove you have that?

JD Sports

The Salford Foundation has introduced the digital mentoring programme in tranches and the first tranche of mentors hailed from JD Sports.

Ostensibly, the brand seems to be entwined with sports gear and clothes, however, there are many different career paths available within the organisation, such as:

  • Marketing
  • Project Management
  • Branding
  • Social Media
  • Photography
  • Talent Acquisition

One of these careers, photography, is a major activity in the fashion industry and presents a prestigious and interesting career at JDS, with a wide range of job titles are represented in the photography department of the company.

Altogether ten photographers from the company offered their services as mentors and each one was matched to two photography students from Salford College. A 2:1 ratio has been selected initially but in time bigger mentoring groups are envisaged.

 Salford Foundation created their own bespoke es relating to activities from induction to specific tasks.
 Kloodle mentoring Salford

The first workshop is a face-to-face induction to the process then after that the follow up activities are carried out remotely by the mentor setting and assessing the work student’s upload to es.

Through this, students can gain exposure to a wide range of practical, work-related experiences. There are also ‘channels’ available for students to communicate with other students and mentors about threads.

The structured group programme has been developed with the guidance of businesses and schools and each of the business volunteers can personalise the programme, to include their own life and work experiences. 

Full training and support is given to the mentors, both in advance of and during the programme.

Previously, there were seven sessions, but going forward with the digital programme, there will be no limit to the number of sessions and length of relationship.

A natural end would be when all of the es have been allocated, but further tasks and work could be submitted if the relationship is going well and proving fruitful.

This therefore can provide a unique and individualised programme both for the students and for the mentors, with the es scaffolding the same structure across all relationships.

Another example relating to JD Sports is that the company has a number of career paths relating to finance that they are keen to promote to students at the local Holy Cross College.

There are many skills which have been identified as critical for the role of Finance Apprentice and the three main ones are:

  • Numeracy; this involves being able to manage budgets, present financial data and forecast profit, this requires the ability to work with numbers. 
  • Teamwork; large companies have finance departments consisting of many team members and employees need to work as part of a team to ensure the department operates successfully.
  • Commercial Awareness; finance can appear abstract, but the numbers tell a story of the business. There is skill involved in being able to present the figures to tell your story.

The mentoring takes place remotely through the ing system.

The student is presented with the following message below:

Can you relate the trends to what’s happening in the shops, online or in the warehouses?

In order to achieve the Finance Apprentice role, you should look to upload evidence of the above skills in your profile. 

You could:

  • Upload a spreadsheet of an example budget you have created
  • Write about the importance of communication in any team as a blog.
  • Outline where you have achieved this in your own life.
  • You could upload this as a picture and describe your experiences in the description
  • Write an analysis of a business which has just announced their financial results. What stood out? What events in real life occurred to affect these results?

Your submission will be judged by the quality of evidence you submit.

HINTS: Relate your evidence to how this would help the business - “This skill would help in the world of work because……”

Focus on one skill per post - this demonstrates more thought and quality. Tell a story.

There is lots of flexibility in terms of content.

The work is submitted to the e for the Careers Lead at the employer to judge.

The Workflow for employer es is as follows: 

Kloodle mentoring pt3c

The company then takes forward the students who have shown potential to the next stage which may involve being offered work experience or internships.

In conclusion, the projects enable sustainable partnerships to be developed between businesses and schools, whilst enabling and inspiring large groups of young people from disadvantaged backgrounds to build skills and confidence to prepare for their future place within the world of work.

The atmosphere became tense as the bill arrived.

Alumni Programme

We have extended the mentoring programme to include alumni as mentors as many schools and colleges are looking to grow their career support network in a natural and cost-effective way.

When students leave a college which has subscribed to Kloodle, they can retain their profile even though they are no longer at the college. It means that today’s students can become tomorrow’s alumni.

This way current students of a specified college will be able to interact with ex-pupils in order to hear ‘from the horse’s mouth’ about career choices and tangible aspirations.

This is a very credible and powerful medium.

The alumni are fresh, experienced and motivated mentors, who already have a connection with the mentees by having attended the same organisation; it also helps to build networks of all parties.

What Does It Mean For Andy?

I ended up paying the bill; but whilst we chatted outside the restaurant afterwards, Andy told me that he particularly liked the fact that the Awards methodology gives structure and focus to sessions, so ‘students won’t ramble’.

He was excited at the prospect of training to be a mentor and would love to help young people through a digital platform.

We put another lunch date in the diary!

Neil Wolstenholme, Chairman, Kloodle

This is the third part of a 3 part mini-series. Article 1 is about the definitions, the tradition, the history, the research and the models – it’s the framework. Articles 2 and 3 are about digital mentoring and how we do it at Kloodle, with our latest venture with Salford Foundation. 

Copyright © 2019 FE News

You may also be interested in these articles:

Sponsored Video

Register, Login or Login with your Social Media account:


Upcoming FE Events

Advertiser Skyscrapers

Newsroom Activity

FE News: The Future of Education News Channel had a status update on Twitter 5 hours 32 minutes ago

Matt’s the man for the job at Middlesbrough College Group: Middlesbrough College Group (@mbrocollege) has appointed…
View Original Tweet

Latest Education News

Further Education News

The FE News Channel gives you the latest education news and updates on emerging education strategies and the #FutureofEducation and the #FutureofWork.

Providing trustworthy and positive Further Education news and views since 2003, we are a digital news channel with a mixture of written word articles, podcasts and videos. Our specialisation is providing you with a mixture of the latest education news, our stance is always positive, sector building and sharing different perspectives and views from thought leaders, to provide you with a think tank of new ideas and solutions to bring the education sector together and come up with new innovative solutions and ideas.

FE News publish exclusive peer to peer thought leadership articles from our feature writers, as well as user generated content across our network of over 3000 Newsrooms, offering multiple sources of the latest education news across the Education and Employability sectors.

FE News also broadcast live events, podcasts with leading experts and thought leaders, webinars, video interviews and Further Education news bulletins so you receive the latest developments in Skills News and across the Apprenticeship, Further Education and Employability sectors.

Every week FE News has over 200 articles and new pieces of content per week. We are a news channel providing the latest Further Education News, giving insight from multiple sources on the latest education policy developments, latest strategies, through to our thought leaders who provide blue sky thinking strategy, best practice and innovation to help look into the future developments for education and the future of work.

In Jan 2021, FE News had over 173,000 unique visitors according to Google Analytics and over 200 new pieces of news content every week, from thought leadership articles, to the latest education news via written word, podcasts, video to press releases from across the sector, putting us in the top 2,000 websites in the UK.

We thought it would be helpful to explain how we tier our latest education news content and how you can get involved and understand how you can read the latest daily Further Education news and how we structure our FE Week of content:

Main Features

Our main features are exclusive and are thought leadership articles and blue sky thinking with experts writing peer to peer news articles about the future of education and the future of work. The focus is solution led thought leadership, sharing best practice, innovation and emerging strategy. These are often articles about the future of education and the future of work, they often then create future education news articles. We limit our main features to a maximum of 20 per week, as they are often about new concepts and new thought processes. Our main features are also exclusive articles responding to the latest education news, maybe an insight from an expert into a policy announcement or response to an education think tank report or a white paper.

FE Voices

FE Voices was originally set up as a section on FE News to give a voice back to the sector. As we now have over 3,000 newsrooms and contributors, FE Voices are usually thought leadership articles, they don’t necessarily have to be exclusive, but usually are, they are slightly shorter than Main Features. FE Voices can include more mixed media with the Further Education News articles, such as embedded podcasts and videos. Our sector response articles asking for different comments and opinions to education policy announcements or responding to a report of white paper are usually held in the FE Voices section. If we have a live podcast in an evening or a radio show such as SkillsWorldLive radio show, the next morning we place the FE podcast recording in the FE Voices section.

Sector News

In sector news we have a blend of content from Press Releases, education resources, reports, education research, white papers from a range of contributors. We have a lot of positive education news articles from colleges, awarding organisations and Apprenticeship Training Providers, press releases from DfE to Think Tanks giving the overview of a report, through to helpful resources to help you with delivering education strategies to your learners and students.


We have a range of education podcasts on FE News, from hour long full production FE podcasts such as SkillsWorldLive in conjunction with the Federation of Awarding Bodies, to weekly podcasts from experts and thought leaders, providing advice and guidance to leaders. FE News also record podcasts at conferences and events, giving you one on one podcasts with education and skills experts on the latest strategies and developments.

We have over 150 education podcasts on FE News, ranging from EdTech podcasts with experts discussing Education 4.0 and how technology is complimenting and transforming education, to podcasts with experts discussing education research, the future of work, how to develop skills systems for jobs of the future to interviews with the Apprenticeship and Skills Minister.

We record our own exclusive FE News podcasts, work in conjunction with sector partners such as FAB to create weekly podcasts and daily education podcasts, through to working with sector leaders creating exclusive education news podcasts.

Education Video Interviews

FE News have over 700 FE Video interviews and have been recording education video interviews with experts for over 12 years. These are usually vox pop video interviews with experts across education and work, discussing blue sky thinking ideas and views about the future of education and work.


FE News has a free events calendar to check out the latest conferences, webinars and events to keep up to date with the latest education news and strategies.

FE Newsrooms

The FE Newsroom is home to your content if you are a FE News contributor. It also help the audience develop relationship with either you as an individual or your organisation as they can click through and ‘box set’ consume all of your previous thought leadership articles, latest education news press releases, videos and education podcasts.

Do you want to contribute, share your ideas or vision or share a press release?

If you want to write a thought leadership article, share your ideas and vision for the future of education or the future of work, write a press release sharing the latest education news or contribute to a podcast, first of all you need to set up a FE Newsroom login (which is free): once the team have approved your newsroom (all content, newsrooms are all approved by a member of the FE News team- no robots are used in this process!), you can then start adding content (again all articles, videos and podcasts are all approved by the FE News editorial team before they go live on FE News). As all newsrooms and content are approved by the FE News team, there will be a slight delay on the team being able to review and approve content.

 RSS IconRSS Feed Selection Page