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NCFE

Aviation ground handler

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KSBs

Knowledge

K1: Relevant industry specific regulations, legislation, and procedures appropriate to the aviation sector. Back to Duty

K2: The importance of following process, legislation, monitoring compliance and the completion of legal documentation. Back to Duty

K3: The aviation systems and ground service equipment used and the operational procedures. Back to Duty

K4: Identify prohibited articles relevant to aviation operations and how to deal with them effectively. Back to Duty

K5: Methods to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures. Back to Duty

K6: Communication methods to transfer relevant information to people. Back to Duty

K7: The importance of communications and customer service to the organisation. Back to Duty

K8: Emergency procedures (including fire, breaches of security, acts of aggression), common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident. Back to Duty

K9: The procedure for dealing with unauthorised access in a restricted area. Back to Duty

K10: The procedures for marshalling, and controlling the movement of vehicles in close proximity of aircraft, including requirements and importance of distance, speed and safe positioning of vehicles near aircraft. Back to Duty

K11: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement. Back to Duty

K12: The safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads. Back to Duty

K13: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft, to prevent damage to the aircraft, baggage and cargo. Back to Duty

K14: Aircraft serving/turnaround management, aircraft services, pre/post use checks of holds and all hold locks. Back to Duty

K15: The procedures for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and the procedure for storage after use. Back to Duty

K16: The procedures and processes when preparing to move an airframe, including dealing with risks and hazards of operating aircraft and vehicles airside. Back to Duty

K17: The importance of executing correct Manual Handling Techniques. Back to Duty

K18: How to identify faults or errors and the remedial action to take. Back to Duty

Skills

S1: Comply with all aviation regulations, work within legislative guidelines and procedures. Back to Duty

S2: Complete and maintain documentation to meet current legislative aviation guidelines. Back to Duty

S3: Use aviation systems. Back to Duty

S4: Be polite, helpful and customer focused whilst maintaining customer service standards. Back to Duty

S5: Adhere to procedures for identification and safe handling of dangerous goods. Back to Duty

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S6: Work as part of a team, identifying and responding to the needs of individuals, including colleagues, other organisations or customers. Back to Duty

S7: Communicate by transmitting and receiving information and recording it as required. Back to Duty

S8: Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required. Back to Duty

S9: Use the correct marshalling hand signals and techniques required to safely position and manoeuvre vehicles into and around the aircraft. Back to Duty

S10: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, where applicable including restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction. Back to Duty

S11: Correctly interpret information on a LIR and ensure procedures are conducted according to the report Back to Duty

S12: Use the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, report on both serviceability and defects in accordance with organisational procedures. Back to Duty

S13: Undertake the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure. Back to Duty

S14: Operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use. Back to Duty

S15: Follow all correct procedures in order to move back the aircraft accurately, safely and promptly. Back to Duty

S16: Follow all correct procedures to prepare for and when moving aircraft accurately, safely and promptly. Back to Duty

S17: Work collaboratively to reducing the risks and hazards from operating aircraft and vehicles airside. Back to Duty

S18: Clearly identify and safely deal with carrying baggage of varying weight and size over a continuous period. Back to Duty

S19: Correctly interpret information on a baggage tag and ensure aviation procedures for baggage are followed. Back to Duty

S20: Take remedial action upon identification of faults or errors in a timely manner. Back to Duty

Behaviours

B1: Has a proactive approach to work. Back to Duty

B2: Be a positive role model to others in attitude to work and how it is undertaken. Back to Duty

B3: Treat team, customers and other stakeholders with courtesy and respect. Back to Duty

B4: Remain focused when a problem arises so that effective and timely decisions can be made. Back to Duty

B5: Work responsibly to keep people safe and operations flowing smoothly, complying with working practices. Back to Duty

B6: Treat equipment and technology responsibly and effectively. Back to Duty

B7: Seeks to treat work areas and equipment with care at all times. Back to Duty

B8: Consistently driven to achieve the vision and objectives of the organisation. Back to Duty

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