SLC issues guidance on how students should contact them during the coronavirus (COVID-19) outbreak.

Student Finance England

For general information about student finance, you can check www.gov.uk/student-finance.

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Before calling to check the status of your application, you should sign into your online account and check the status there. If you’ve applied or sent evidence within the last 6 weeks, this is still being process – you do not need to call for an update.

For general information, you can check:

Full-time and part-time undergraduate students

0300 100 0607
Open Monday to Friday from 8am to 8pm (bank holiday Monday 3rd of May 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s and Doctoral Loans

0300 100 0031
Open Monday to Friday from 8am to 6pm (bank holiday Monday 3rd of May 8am to 5pm)

Advanced Learner Loan

0300 100 0619
Open Monday to Friday from 8am to 8pm (bank holiday Monday 3rd of May 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 200 4050
Open Monday to Friday from 8am to 6pm (closed bank holiday Monday 3rd of May)

Postgraduate Master’s and Doctoral Loans

0300 100 0494
Open Monday to Friday from 8am to 6pm (closed bank holiday Monday 3rd of May)

Education Maintenance Allowance and Welsh Government Learning Grant FE

0300 200 4050
Open Monday to Friday from 8am to 6pm (closed bank holiday Monday 3rd of May)

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 100 0077
Open Monday to Friday from 8am to 8pm (bank holiday Monday 3rd of May 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s Loan

0300 100 0493
Open Monday to Friday from 8am to 6pm (closed bank holiday Monday 3rd of May)

Education Maintenance Allowance

0300 200 7089
Open Monday to Friday from 8am to 6pm (closed bank holiday Monday 3rd of May)

EU students

Student Finance Services
0141 243 3570
Open Monday to Friday from 8am to 8pm (closed bank holiday Monday 3rd of May)

Please note, this line is only for students who can’t get student finance through Student Finance England, Student Finance Wales or Student Finance Northern Ireland.

If you’re not sure if this is you, and you normally live in:

Repayments

For general information you can check:

For information on how to contact SLC for general repayment enquiries, visit www.gov.uk/guidance/contact-slc-repayment-enquiries.

You’ll also find information on how to contact SLC for:

  • overpayment enquiries
  • enquiries if you have an arrears balance

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Report Suspected Fraud

Counter Fraud Services
0300 100 0059
Open Monday to Friday from 9am to 5:30pm

Published 6 April 2020
Last updated 28 April 2021 + show all updates

  1. Bank holiday opening hours

  2. An update has been made to the ‘Repayments’ contact information. The user can now follow a link to the dedicated repayments contact information page: https://www.gov.uk/guidance/contact-slc-repayment-enquiries

  3. Corrected repayment line opening hours.

  4. Removed Easter Bank holidays and updated contact opening hours for Student Finance England, Advanced Learner Loan advice lines for Sunday opening hours and amended SLC Repayments general queries line hours.

  5. Easter opening hours have been updated for each phone line

  6. Updated the ‘Counter Fraud Services’ opening times to 9am to 5:30pm (except bank holidays)

  7. Updated overpayment phone line opening hours

  8. Overpayments reopened

  9. Removed information about festive opening hours.

  10. Updates made to the wording of festive hours messaging. Added links to the CTAs that take the user to general info about student finance and the log in page of the online repayment service.

  11. Corrected social media opening hours for SFE and SFW

  12. Festive opening hours (CTA) has been added to top of page. COVID-19 closure messaging removed from under ‘Customer relations’, replaced with line which links to the complaints procedure page

  13. Removed downtime messaging.

  14. Removed Sunday opening hours for December 2020

  15. Updated opening hours from 1 June 2020

  16. Updated opening hours information for SFW, repayment and fraud reporting lines.

  17. Updated opening hours for SFE, SFni and EU students.

  18. Updated contact information for students in Northern Ireland following reopening of contact centre.

  19. Correction to repayment contact information.

  20. First published.

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