New Research from Accenture and Qlik Shows the Data Skills Gap is Costing Organizations Billions in Lost Productivity

A new report from Accenture and Qlik, titled  “The Human Impact of Data Literacy” and conducted on behalf of The Data Literacy Project, found that while most organizations understand the incredible opportunity of data, a gap has emerged between organizations’ aspirations to be data-driven and their employees’ ability to create business value with data.

Data is a gold mine that can fuel a culture of innovation and growth.

However, when employees struggle to make sense of data, productivity and business value can be affected. Accenture and Qlik’s survey of 9,000 employees around the world found that each year companies lose an average of more than five working days (43 hours) per employee. These lost days due to procrastination and sick leave stem from stress around information, data and technology issues, and equate to billions in lost productivity around the globe: $109.4bn in the US; $15.16bn in Japan; $13.17bn in the UK; $10.9bn in France; $9.4bn in Australia; $4.6bn in India;  $3.7bn in Singapore; $3.2bn in Sweden; and $23.7bn in Germany*.

The research identified how the data literacy gap is impacting organizations’ ability to thrive in the data-driven economy.

Only 1 in 5 employees confident in data literacy skills

First, despite nearly all employees (87 percent) recognizing data as an asset, few are using it to inform decision-making. Only 25 percent of surveyed employees believe they’re fully prepared to use data effectively, and just 21 percent report being confident in their data literacy skills — i.e., their ability to read, understand, question and work with data. Additionally, only 37 percent of employees trust their decisions more when based on data, and almost half (48 percent) frequently defer to a “gut feeling” rather than data-driven insights when making decisions.

Lack of data skills is shrinking productivity

Second, a lack of data skills is shrinking productivity. An eye-opening three quarters (74 percent) of employees report feeling overwhelmed or unhappy when working with data, impacting their overall performance. Some overwhelmed employees will go to further lengths to avoid using data, with 36 percent of surveyed employees stating that they will find an alternative method to complete the task without using data. Six in 10 respondents (61 percent) report that data-overload has contributed to workplace stress, culminating in nearly one-third (31 percent) of the global workforce taking at least one day of sick leave due to stress related to information, data and technology issues. 

“No one questions the value of data — but many companies need to re-invent their approach to data governance, analysis and decision-marking. This means ensuring that their workforce has the tools and training necessary to deliver on the new opportunities that data presents,” said Sanjeev Vohra, group technology officer and global lead for Accenture’s Data Business Group.

“Data-driven companies that focus on continuous learning will be more productive and gain a competitive edge.”

Empowering the workforce to thrive in a data-driven economy

To succeed in the data revolution, business leaders must help employees become more confident and comfortable in using data insights to make decisions. Employees who identify as data-literate are at least 50 percent more likely to say they feel empowered to make better decisions and are trusted to make better decisions. Furthermore, more than one-third (37 percent) of employees believe that data literacy training would make them more productive.
 
Jordan Morrow, Global Head of Data Literacy at Qlik and Chair of the Data Literacy Project Advisory Board added, 

“Despite recognizing the integral value of data to the success of their business, most firms are still struggling to build teams that can actually bring that value to life. There has been a focus on giving employees self-service access to data, rather than building individuals’ self-sufficiency to work with it. Yet, expecting employees to work with data without providing the right training or appropriate tools is a bit like going fishing without the rods, bait or nets — you may have led them to water but you aren’t helping them to catch a fish.”
 
In “The Human Impact of Data Literacy” report, Qlik and Accenture share five steps organizations should consider when planning their data literacy strategy to build a data-driven workforce, including setting clear data expectations and creating a culture of co-evolution.

To support data literacy skills, Qlik and Accenture are founding members of the Data Literacy Project, the global community dedicated to igniting richer discussion and developing the tools needed to shape a confident and successful data-literate society.

Methodology: Research conducted by Opinium amongst 9,000 global full-time employees in organizations of 50+ employees in the UK, USA, Germany, France, Singapore, Sweden, Japan, Australia and India in September 2019.

To calculate the average time lost for organizations through data-related procrastination and sickness leave per year, the research team calculated the total of the average hours of time wasted from procrastination per week (measured against the average working weeks per country at 44.84 weeks) and the average days lost through data-related sickness leave each year. The time lost per employee was calculated at 43 hours per year.

---

New Essential Digital Skills

6th Jan 2020: As from September 2020, adults aged 19 and over with no or low digital skills will be entitled to free training to develop their digital skills, in line with existing maths and English entitlements. Demand for courses is anticipated to be high and there is interest in delivery from all parts of the Further Education (FE) and Training sector.

According to the Lloyds Bank UK Consumer Digital Index 2019, more than half of working-age adults in the UK – 17.3 million people in total – do not have the essential digital skills they need for work.

In addition, the survey found that 11.9 million people lack the digital skills they need for everyday life in the connected world in which we now live.

In response, the Department for Education (DfE) introduced new national standards in April 2019, replacing the basic ICT standards published in 2006.

The new standards cover five areas reflecting the way in which we now live online:

1. Using devices and handling information – using devices, finding and evaluating information, managing and storing information, identifying and solving technical problems
2. Creating and editing – creating and editing documents and digital media, processing numerical data
3. Communicating – communicating, sharing and managing traceable online activities
4. Transacting – using online services, buying securely online
5. Being safe and responsible online – protecting privacy and data, being responsible online, digital wellbeing.

The Essential Digital Skills training events and webinars are part of a broader CPD package commissioned by DfE from the ETF to support the FE sector in delivering the new entitlement, which also includes:

• An interactive self-assessment tool
• A series of 20 short online learning modules
• Development of a community of practice to offer peer-to-peer support
• A multimedia toolkit to provide guidance on the CPD package.

The self-assessment toolkit, the online learning modules and the community of practice will be hosted on the ETF’s Enhance Digital Teaching Platform, which has already proved a popular resource for teachers and trainers seeking to develop their digital skills. The CPD package will be free to all staff.

Booking now open for CPD events: Booking has opened for the Education and Training Foundation’s (ETF) free face-to-face training and online workshops to support staff involved in delivering courses for the upcoming Essential Digital Skills entitlement.

The face-to-face training workshops will take place in Bristol, Leeds and London, starting on 29 January. Webinars are also being provided for those who cannot attend face-to-face training. It is anticipated that the programme will be particularly helpful for those teachers and trainers who are not ICT specialists but rather will deliver digital skills training as part of another learning programme such as ESOL or Preparation for Life and Work. The aim of the training is to build confidence and share practice related to different teaching contexts.