Learning needs of thousands will be addressed

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Royal Mail Learning Services has signed up for the prestigious British Learning Association Quality Mark to meet the business learning needs of some 200,000 employees.

Commenting on the criteria required to achieve the BLA Quality Mark, Amanda Brooke-Webb, Head of Learning Services at Royal Mail Group, said “The Royal Mail Group is operating in ever changing markets, with stiff competition coming from both large and small businesses. Learning Services aims to provide learning that is effective, timely, and needed; helping Royal Mail compete in an increasingly competitive and commercial environment with competent people”.

“The BLA Quality Mark has a basis in EFQM, a well-regarded business model (which) recognises that we have to provide a high standard of training, design, delivery, and deployment to help Royal Mail Group create confidence and capability for its people, with learning interventions to achieve its business goals”, she explained.

“As we complete our submission (to BLA) we will be using this as an opportunity to re-evaluate the policies, processes, and procedures, and revising/improving some of the working practices. The main benefits will be to better support our staff colleagues throughout the Royal Mail Group by consistently providing the best possible professional training standard, using best practice, and standardised processes”.

Identifying inspiration, innovation, and collaboration as the key themes for supporting people over the year, Amanda Brooke-Webb will oversee the implementation of these principles through the Royal Mail Learning Services team.

Key responsibilities will include central administration for learning and development events, organising course enrolments, materials supply, venues, evaluations, and training records, along with the purchasing and management of external training, the design and delivery of major national programmes, and the provision of professional advice to business units about training plans.

Psychological support work for the Talent Management team will also be offered, in addition to the introduction of Site management, Management Graduate and NVQ schemes.

Leona Baldwin.

Next week on FE News: The vocational/academic skills debate ““ we ask six FE leaders what they think

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