All the contact details you’ll need to get in touch with the Student Loans Company (SLC) about your student loan repayment.

If you want someone else to deal with your account on your behalf, you need to give SLC your consent.

On social media

By phone

We welcome Relay UK calls.

General repayment enquiries

England, Scotland and Northern Ireland: 0300 100 0611 (closed bank holiday Monday 3rd of May)
Wales: 0300 100 0370 (closed bank holiday Monday 3rd of May)
Overseas: +44 141 243 3660 (bank holiday opening hours 8am to 5pm)
Open Monday to Friday, 8am to 6pm (closed bank holiday Monday 3rd of May)

We welcome calls in Welsh.

If you’ve paid back more student loan than you owe, phone the general repayment number.

Overpayment enquiries

If you were paid too much grant or loan before 2017

Grant overpayments: 0300 100 0629
Loan overpayments: 0300 100 0628

If you were paid too much grant or loan after 2017

Grant and loan overpayments: 0300 100 0495

Open Monday to Thursday, 8am to 8pm (closed bank holiday Monday 3rd of May)

Open Friday, 8am to 5.30pm

Open Saturday, 9am to 1pm

Find out about call charges.

By post

Student Loans Company
100 Bothwell Street
G2 7JD

We welcome Welsh correspondence. This won’t lead to a delay in our response.

Braille and large print

If you need any of our letters, forms or guides sent to you in Braille or large print, email [email protected] with:

  • your address
  • your Customer Reference Number
  • what you need changing into Braille or large print
  • for large print, include the font size and the font type you need

If something goes wrong

Most problems can be put right quickly by phoning us and speaking to one of our dedicated advisors. If we’re unable to resolve your concerns, you might want to follow our complaints process.

Published 15 May 2019
Last updated 28 April 2021 + show all updates

  1. Bank holiday opening hours
  2. Corrected opening hours to show not open on Saturdays.
  3. Corrected opening hours.
  4. Added translation
  5. Removed Easter Bank holidays opening hours and updated General repayment enquiries advice line hours.
  6. Updated opening hours for Easter bank holiday
  7. Updating opening hours for customers with grant and loan overpayments
  8. Overpayments
  9. Overpayment enquiries re-opened
  10. Removed information about festive opening hours
  11. Updated opening hours
  12. Corrected social media opening hours over festive period.
  13. Updated Christmas opening hours.
  14. Removed downtime messaging.
  15. Adding messaging re. contact centres being unavailable over weekend of 4 Dec to 7 Dec
  16. Removed message about offering a partial service due to COVID-19.
  17. Updated opening hours from 1 June 2020
  18. Added social media links for contact.
  19. Added translation
  20. Updated contact information due to COVID-19
  21. Added translation
  22. Removal of email address
  23. Added translation
  24. First published.