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Transport and warehouse operations supervisor



K1: Recruitment and selection process and practice including working with inhouse and external resourcing teams. Back to Duty

K2: How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members Back to Duty

K3: Factors that affect workplace efficiency and how these can be managed Back to Duty

K4: Organisational and individual KPIs and strategies for meeting these. Back to Duty

K5: People management policies complaint with ACAS. For example disciplinary and grievance processes Back to Duty

K6: Organisational procedures for delivering customer service, managing customer accounts, information and quotations Back to Duty

K7: Legislation governing operating licensing and understand the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators. Back to Duty

K8: Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD). Back to Duty

K9: The application of Health and Safety regulations in transport and warehousing operations. Back to Duty

K10: Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details Back to Duty

K11: Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling Back to Duty

K12: IT systems and tools used to manage transport and warehouse operations Back to Duty

K13: Load security as per DfT code of practice, ‘Safety of Loads on Vehicles’ Back to Duty

K14: The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls Back to Duty

K15: Road traffic rules, speed limits, weight limits and height restrictions Back to Duty

K16: Anti-smuggling, immigration and security controls Back to Duty

K17: Transport compliance eg International legislation, transportation services and business entities Back to Duty

K18: Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence Back to Duty

K19: EU and domestic driver’s hours and working time legislation, the EuropeanAgreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), digital and analogue tachographs and domestic record books Back to Duty

K20: Insurance requirements for fleet operators including level of cover, causes of invalidation Back to Duty

K21: Vehicle maintenance requirements including scheduling and record keeping Back to Duty

K22: Principles of vehicle choice; taking into account safety, environmental Back to Duty

K23: The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods Back to Duty

K24: Stowing procedures to nominated warehouse locations Back to Duty

K25: Procedures to dispose of and resell goods through secondary markets Back to Duty

K26: Picking schedules and dispatch times Back to Duty

K27: Warehouse dispatch processes Back to Duty

K28: Stock management processes and procedures Back to Duty

K29: Correct loading procedures for goods and safe transport weight limits Back to Duty

K30: Legislation and ways to keep the premises within the current Health and Safety Executive guidelines Back to Duty

K31: Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER) Back to Duty

K32: Procedures for direct orders or special orders that are not part of standard stock lines Back to Duty


S1: Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members. Back to Duty

S2: Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations Back to Duty

S3: Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members Back to Duty

S4: Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements Back to Duty

S5: Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team Back to Duty

S6: Carry out disciplinary and manage grievances as per organisational guidelines Back to Duty

S7: Lead team and departmental communications and meetings Back to Duty

S8: schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved Back to Duty

S9: Oversee and review fuel costs and deal with issues when they occur Back to Duty

S10: Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods Back to Duty

S11: Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements Back to Duty

S12: Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive Back to Duty

S13: Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP) Back to Duty

S14: use IT equipment and systems for the role such as telematics or warehouse management systems Back to Duty

S15: plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods Back to Duty

S16: ensure the security of the transport, warehouse and goods in line with organisational policies Back to Duty

S17: Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch Back to Duty

S18: lead and review the process for returned, damaged goods, customer bespoke and direct orders Back to Duty

S19: Supervise loading to ensure correct procedures are used Back to Duty

S20: communicate with internal and external customers using various communication methods Back to Duty

S21: identify and propose innovative business improvements Back to Duty


B1: Demonstrate the organisations values to promote and enhance brand reputation. Back to Duty

B2: demonstrate ownership and responsibility for their own safety and that of others Back to Duty

B3: Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments. Back to Duty

B4: positive attitude and approach to their work even when priorities and working patterns change Back to Duty

B5: use own initiative when needed to ensure that employer needs and expectations are met Back to Duty

B6: treat team, customers and other stakeholders with respect Back to Duty

B7: approachable and open to change Back to Duty

B8: professional approach – constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team Back to Duty

B9: Treat equipment and technology responsibly and with respect Back to Duty

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