From education to employment

NCFE’s customer service shines in NVQ market

David Grailey is chief executive of NCFE, the national awarding organisation

Leading national qualification provider NCFE has joined the NVQ market, launching a new range of NVQs that promise to be the easiest to deliver in the country.

NCFE’s ‘Plain and Simple’ NVQs are written in plain English and have been designed to be easy to deliver and administrate, customer friendly and backed up with exceptional, award-winning, customer service and expertise.


NCFE has even reduced the number pages in each qualification by up to 59 per cent – compared to other NVQs on the market – to ensure that they are clear, concise and use plain English wherever possible.


David Grailey, Chief Executive at NCFE, said: “This is a really exciting time for NCFE and we felt it was the right time to enter the NVQ market. All our NVQs have been carefully developed and offer an excellent vocational learning experience that is both comprehensive and user friendly.


“Although the NVQ market is quite competitive, NCFE certainly differentiates itself through its investment and dedication to customer service excellence.”


NCFE offers all customers a dedicated contact for their centre and has implemented an easy to understand pricing structure. NCFE has also worked closely with specialists to create candidate information packs which work as a clear tracking document for students, lecturers and examiners. These were carefully structured to ensure that they were suitable for the target market and skills level within the specific qualification sector.


NCFE worked with over 60 FE colleges and employer groups throughout the development of the qualifications to find out what they wanted from a NVQ awarding body. It also held a number of dedicated focus groups and worked extensively with external moderators.


The findings showed that centres wanted assessment guidance that is easy for assessors to understand. Feedback also showed that centres wanted to work with external verifiers that were friendly, approachable and knowledgeable. In addition to this, candidates wanted NVQs that were easy to read and understand and for the language in the support information to be kept simple and straightforward.


NCFE has initially launched six NVQs in Advice and Guidance and Spectator Safety, both of which can be delivered at NQF levels 2,3 and 4.


The next phase of NCFE NVQs development is already underway and a range of new qualifications will be rolled out over the next two years.

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