London South East Colleges (@LSEColleges) University Centre has achieved an overall satisfaction score of over 81% in the 2021 National Student Satisfaction Survey (NSS) – significantly above the national sector average of 76%.
This year’s NSS took place against the backdrop of a global Covid-19 pandemic and a succession of lockdowns. The survey, conducted between 6 January and 30 April 2020, received 332,500 responses – a 69 per cent response rate. It asked students about a range of factors related to their academic experience, including the teaching on their course, assessment and feedback, and how well courses were organised. The survey also included specific questions about students’ experience during the pandemic.
London South East Colleges University Centre National Student Survey results showed the overwhelming majority of its higher education students rated their overall experience of their courses positively – despite the pandemic. We now have results that are higher than the top quartile in five areas. In addition:
- 88% of students agreed that ‘My course has challenged me to achieve my best work’ compared to the national average of 76%
- 88% of students agreed that ‘Staff have made the subject interesting’ compared to the national average of 78%
- 86% of students agreed that staff are good at explaining things compared to the national average of 84%
- 74% of students agreed that the course is well organised and running smoothly compared to the national average of 64% last year
- 77% of students agreed the Library resources supported my learning well compared to the national average of 75%
- 83% of students agreed that any changes in the course or teaching have been effectively communicated compared to the national average of 70%.
- 87% of students agreed that staff value students’ views and opinions about the course compared to the national average of 69%.
In response to the results from this year’s NSS, Carmel Newby-Jewell, Director of Higher Education, London South East College’s University Centre said:
“We are delighted that our NSS survey results have bucked the national trend. These results are a testament to the hard work and dedication of our staff.
“Students and staff have responded brilliantly to the challenges created by Covid, including the limitations it placed on face-to-face teaching and learning. Despite these challenges, the survey has shown the majority of students are satisfied with the quality of their course this year.
“Staff at London South East Colleges University Centre have worked hard to support students and provide high-quality online teaching and blended learning. We have also provided wider support for students, including financial support made available for students facing hardship.
“I’d like to thank staff for their outstanding commitment to the welfare and academic achievement of our students.
“We are now looking ahead to the new academic year and welcoming students back on campus along with a return to face-to-face learning, with an element of online learning too.”
It’s not too late to apply join a higher education course at London South East Colleges University Centre this September. Courses included employment focussed degrees, foundation degrees, and HNC/HNDs.