The next evolution of collaboration in businesses and the #FutureOfWork

Smarter collaboration and modern customer service to take centre stage as UC EXPO returns for 2019

Europe’s leading UC&C event is back to showcase the latest contact centre and unified communications technologies to accelerate digital transformation.

UC EXPO, Europe’s largest unified communications and collaboration (UC&C) event, is back for 2019. With a laser focus on the next evolution of collaboration in businesses and the future of work, this year’s event will see over 6,500 IT professionals, leading UC&C experts and specialist suppliers come together to discuss the solutions needed for modern UC&C challenges.

Taking place on 15-16 May 2018 at ExCeL London, UC EXPO 2019 is set to address how organisations can improve collaboration throughout every aspect of businesses including cloud, network, AI, security, and customer contact projects. This year UC EXPO attendees will also be able to access Customer Contact X, a new co-located event dedicated to helping contact centre and customer experience professionals evolve and meet the needs of the modern customer, providing the best possible service through collaboration and new technologies.

“Technology is a clear enabler in driving improved collaboration, supporting a more productive workforce, and delivering the best possible customer experience,” comments Andy Steed, Director of Content for UC EXPO.

“We’re looking forward to having the world’s leaders in UC&C at UC EXPO 2019. From the biggest technology providers to industry experts, we’re bringing them together to challenge common perception of how technology can impact the workplace and share opinions and experiences with organisations looking to accelerate their transformation journeys, pushing what is possible to get the best business outcomes”.

With attendees looking to find out what’s next for UC&C, the highly popular industry analyst sessions will also be making a return for 2019. Analysts Blair Pleasant of CommFusion, Dave Michels of Talking Pointz, and Zeus Kerravala of ZK Research will be coming together discuss and debate what they believe will be the next big steps in UC&C.

Other highlight speakers for UC EXPO 2019 include:

• Craig Northveth, CTO at Network Collective
• Dave Lewis, Advisory CISO Global at Duo Security
• Gail Smith, Director SD-WAN Practice & Education Services at Cavell Group
• Karolina Lewandowska, Change and Transformation Lead at Google
• Jeff Schertz, Microsoft UC Architect, Skype for Business MVP at Polycom
• Rami Houbby, VP Cloud International at Mitel

Whatever their UC&C requirements, attendees at UC EXPO 2019 will be able to access dedicated talk tracks across the six themes of CollaborationX, UC CloudX, NetworksX, Customer Contact X, SecurityX and AIX.