From education to employment

Restoring the real student voice

Dennis Hayes, Professor of Education, University of Derby

A recent BBC News article reported that students at the University of Oxford had voted to remove a picture of the Queen from their common room as they felt it represented ‘recent colonial history’.

Student Protests Cartoon

This emotionalism of offence from privileged students is an example of how the once radical student voice now calls for a retreat from reality.

In 2022, we will celebrate the Queen’s platinum jubilee with a four-day bank holiday.

Will universities be able to provide enough safe spaces for students to hide in or is it time for students to return to their radical roots and the real student voice?

The voice of the offended student

In the press and on social media, the student voice is often a censorious voice. Calls for speakers to be cancelled, disciplined or sacked for their views regularly hit the headlines. Often these attempts fail as even a cursory look at the list kept by Academics For Academic Freedom will reveal.

The lack of success in censoring speakers is sometimes pointed out by those who deny there is a free speech issue in universities, but that denial misses the point.

The overall effect is to create a chilling atmosphere on campus. The student voice that seeks to silence speakers deserves a bad press. And, in reply to a criticism that is sometimes made, this is not an argument for censoring the censorious student voice. 

A belief in free speech requires that even censorious voices be heard but challenged.

This censorious student voice should come as no surprise. It was the National Union of Students (NUS) that first ‘no platformed’ political groups they disliked in the 1970s. The nature of NUS and student censorship changed and developed over time, and we now have wide-ranging attempts to censor almost anything that students find offensive.

Some of the sillier bans, including the song ‘Blurred Lines’, sombreros and on certain hand gestures or clapping, make the student voice seem infantilising and wacky. But many are serious and deliberately try to stop the discussion of important issues such as by saying that there can be no debate as the matter is settled, or that the university must be a ‘safe space’ full of ‘puppy rooms’ and ‘petting zoos’.

These ideas represent fear of intellectual challenge and change.

Often people argue that the university should be a safe space for discussion. But that is not what ‘safe space’ means today. It means a place where ideas that are deemed unacceptable by the emotionally offended can be excluded. But that is not a university. A university cannot be a safe space from difficult and unsettling ideas and universities should have made public their commitment to open debate and discussion to challenge such ideas.

The voice of the student as manager

Another ‘student voice’ that gets little publicity and is simply accepted by all is the voice of the student as manager.

For university leaders and the Office for Students the student voice is an important voice of management. The student voice is heard on every committee from programme to the Governing body. This student voice is indistinguishable from that of managers.

The assimilation of the student voice happened because it is the voice of the offended victim. If you enter university and feel nervous – as freshers have for hundreds of years – you should still be excited about the changes that could happen to you. You may learn enough to challenge the understanding of your tutors. But today your nervousness will be recognised, and the university will adapt to your sense of vulnerability.

The vulnerable student is no threat to university management and students who represent their peers as vulnerable can become part of management without any element of threat. Management will argue that they want the university to be a safe space for students and the student voice can only cry ‘Not safe enough!’

The culture of victimhood has arisen because students have had years in schools with a therapeutic ethos that seeks to avoid any emotional upset or offence. This makes them easily incorporated into management to demand more awareness raising activities around equality issues framed as protections and safeguarding. When the student voice on these issues is celebrated by universities is there not a whiff of manipulation?

The therapeutic voice of the student

In all these cases and in many others the student voice is an expression of therapy culture. That is what has changed over the last decade. Whether the student voice is censorious or managerial it is based on emotion either on being emotionally hurt and taking offence or giving advice to other students and staff based on your feelings. The current student concern with ‘identities’ illustrates the therapeutic turn well. It is an expression of a therapeutic need for emotional connection with others, present or past. The argument that there is a therapeutic turn in universities cannot be won through an opinion piece. But listen next time you hear a student speak. They will talk about their feelings. They will suggest a more welcoming approach or will seek to revise the content of the curriculum that they find upsetting. But, so far, they know little and their feelings need to be challenged. What should be the response is debate and discussion related to their concerns. That will involve getting students to know the literature that may give them the intellectual understanding they need.

The real student voice

I overheard a student in a corridor with a colleague who had just left a tutorial that focused on subject content rather than student feelings.

The student said, ‘That really affected my mental health!’ The language of mental health is being adopted in the latest twist in therapy culture.

Students coming out of a difficult tutorial should feel shame for not having done enough reading and not having any facts, or arguments, to put forward. The student could have said ‘That won’t happen again. I will read more and prepare.’

Therapy culture allows students to see such ordinary situations as emotionally damaging. They feel that education is making them ill and that they cannot take charge of their own learning. Instead, they will get their representative to raise their anxieties at the next meeting of the ‘Wellbeing Committee’ in the hope that there will be interventions to ensure that academics put students’ feelings first.

The ‘supportive’ nature of such committees is a sham that denies student agency – their ability to take control of their own learning. It is time for students to abandon any committees that reinforce the idea that all students are vulnerable. That probably means all committees.

The real student voice we need to hear is the voice of the student that has read carefully and well. That student could challenge lecturers by spotting flaws in their arguments or putting forward insights that challenge sleepy academic orthodoxies. They would not be damaging their lecturer’s mental health but would be giving them a wake-up call.

Students should leave their safe spaces, managerial committees and destressing programmes and get back to raising their traditional voice.

This may seem nothing like a return to the student radicalism of the 1960s but in contemporary therapy culture it would be equally radical.

Dennis Hayes, Professor of Education, University of Derby

What is the student voice?

Produced by the Higher Education Policy Institute and with support from EvaSys, What is the student voice? Thirteen essays on how to listen to students and how to act on what they say (HEPI Report 140) edited by Michael Natzler, is a new collection of essays which provides a range of views on what and where the student voice resides and how to listen and respond to it.

The collection covers a wide range of topics from the role of sabbatical officers as governors to the National Union of Students, mature students and includes contributions from survey experts, sabbatical officers and a vice-chancellor as well as interviews with the Office for Students’ Student Panel.

Including a chapter by Nick Hillman, HEPI Director, the chapters are:

  1. Students as governors: walking the tightrope and shouting into the void – Eve Alcock, Former Student Union President at the University of Bath
  2. What do students think and how do universities find out? – Professor Graham Galbraith, Vice-Chancellor, University of Portsmouth
  3. Disabled students: the experts we forget we need – Rensa Gaunt, Former Disabled Students’ Officer 2020/21, University of Cambridge
  4. Using surveys to represent the student voice and demonstrate the quality of the experience – Jonathan Neves, Head of Business Intelligence and Surveys, Advance HE
  5. The virtuous loop: capturing the student voice through course and module evaluation – Dr Helena Lim, PFHEA, Head of Opportunities, EvaSys
  6. The student voice at the heart of the system (but only when they’re thinking what we’re thinking) – Professor Andy Westwood, Professor of Government Practice, University of Manchester
  7. The Office for Students’ Student Panel in their own words – Michael Natzler, Policy Officer, HEPI
  8. The importance of the NUS for representing the voices of students – Aaron Porter, Council Member of Goldsmiths University, Chair of BPP University and a former President of the National Union of Students in 2010/11
  9. Restoring the real student voice – Dennis Hayes, Emeritus Professor of Education, University of Derby
  10. Students’ voices in curriculum design – Professor Dilly Fung, Pro-Director Education, London School of Education and Political Science
  11. The student voice and accommodation – Jenny Shaw, Student Experience Director, Unite Students and Paul Humphreys, Founder and CEO, StudentCrowd
  12. Mature students: a silent or a silenced voice? – Cath Brown, former President of the Open University Students Association
  13. International students in the UK – perspectives put in context – Roy Kiruri, Former International Students’ Officer 2020/21, University of Bristol
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