From education to employment

OIA annual report 2021 reveals record number of HE student complaints – Sector Reaction

upset student

Office of the Independent Adjudicator for Higher Education (OIA) released their annual report today (4th May 2022). The 2021 OIA annual report highlights that a record number of complaints from students about university courses in 2021.

Sector Reaction to the OIA Annual report and record numbers of HE Student complaints in 2021:

Minister for Higher and Further Education Michelle Donelan said:

“I have been very clear that students deserve quality, transparency and value. Where students believe they are not receiving the high-quality experience they were expecting they have every right to raise a complaint with the Office of the Independent Adjudicator if they are not happy with the response from their university.

“Students deserve a fair deal and it is good to see this process working with compensation pay outs increasing to over £1.3 million and more complaints upheld than ever before.”

NUS respond to record student complaints

Commenting on the revelation that the Office of the Independent Adjudicator for Higher Education (OIA) received a record number of complaints from students about university courses in 2021, an NUS spokesperson said:

“Students are at a breaking point.

“It’s no surprise that a record number of students have submitted university complaints. Whilst university reserves soar to unparalleled highs, we’re hearing from more and more students who are relying on both food banks and loans from Klarna. And these stats will underestimate the number of those who aren’t happy with their experience – this disapproval will have been shared by thousands more students who either don’t know about or weren’t able to access this complaints mechanism.

“The Government must urgently acknowledge that digital poverty is a major issue for marginalised students, and ensure that assistive technology and necessary adjustments are put in place.

“Students want to be part of a community and want a transformative education. With a failing marketised system turning us all into consumers, we have no other avenues. The only way forward is funded, accessible and lifelong education”.


Related Articles

Top 10 independent school’s £150k sports facility completed ahead of summer

A LEADING independent school completed work on a new £150,000 multi-use sports facility. Already generating interest among prospective learners and the local community, thestate-of-the-art pitches at St Gerard’s School in Bangor have been completed ahead of the summer. The site includes a ‘next generation’ artificial grass surface which can be used for five-a-side football, netball, hockey, tennis, basketball and more. An access road, parking, running track and landscaping neighbour the development and there are plans to construct a toilet block and changing rooms in the coming months, in addition to floodlighting. The school – ranked eighth in the country in the Sunday Times Parent Power Guide – has invested heavily in its infrastructure over the last 18 months. Headteacher Campbell Harrison says they plan to do even more to attract pupils and support current learners and their families. “This is not just a MUGA (multi-use games area), it is a commitment to our pupils and the community,” he said. “We have a rich academic history but are also renowned for punching above our weight when it comes to sporting activity and achievement, producing many champions and elite young athletes over the years. “Most importantly, we promote health, wellbeing and exercise, combined with fun! That’s one of the main reasons behind this new facility, which I’m sure will prove very popular with learners but also people in north west Wales keen to participate in sports like five-a-side, netball and basketball in the evenings and on weekends.” Business Manager Steve Griffiths added: “The facility is a fantastic addition to the site and further improves our physical education (PE) provision. “We have also introduced a garden and landscaping around the area to complement the ‘wellness walk’ we launched last year, and the overall redevelopment of the seven-acre site.  “We have future plans but as always our key mission is to ensure the pupils receive the best education in a warm, welcoming setting – which they do.” Having achieved a 16% rise in learners in 2024 – and with further growth expected in Years 12 and Year 7 – St Gerard’s is well placed to sustain its position as an industry leader in the face of “huge challenges” facing the private education sector. The school has reinforced its long-term vision by investing not only in the sports and outdoor facilities but in revamping the Sixth Form suite, the library, and visitor car park in addition to roof repairs, a rebrand of the logo and website, and a £150,000 heating system. The school will be holding an open event on Saturday June 7 from 10am-1pm. 

Responses