Caroline Spencer on how to become an ‘outstanding’ provider

Caroline Spencer of Reflections Training Academy discusses the journey to becoming an ‘outstanding’ provider.
The FE News team caught up with Caroline at the AELP national conference to find out how to achieve the grade on a day to day basis.
Click on the video to hear what Caroline has to say:
http://www.youtube.com/watch?v=28DUioDweiU
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