Family-owned Stoke Audi is super-proud of their Apprentice Service Advisor, Sophie Simmonds, who along with Master Technician, Steve Smith, has scored 100% across the board in a recent Audi Aftersales mystery shop.
The LIS test (Leistung in Service) translates to Performance in Service and the standards Audi expect are extremely high; sites have to achieve a minimum of 90% to pass.
Maria Mattos, Service & Parts Quality Manager for Audi UK commented,
“The LiS Test is a global mystery shop programme and Sophie excelled in delivering a premium service aligned with Audi AG standards. What a great result for Stoke Audi and we’re very proud to see a first year service advisor apprentice succeed in such an important and complex mystery shop.Well done and congratulations Sophie you’re an absolute credit to Swansway Motor Group“.
Delighted, Stoke Audi, Aftersales Manager, Martin Scott, commented,
“To say we’re delighted for an apprentice to pass this extremely rigorous test is an understatement; Sophie’s customer care skills and handling are exceptional and she excels in her role. A LIS test is difficult even for a fully qualified and experienced advisor to pass, so, Sophie should be very proud of what she’s achieved and it’s worth remembering she is an apprentice”.Recommend0 recommendationsPublished in